NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Travel, hospitality & leisure  /  Madison Square Garden Sports Corp.

Madison Square Garden Sports Corp.

Travel, hospitality & leisureSports Team OwnerMSGS
—
Latest disclosed NPS
no score published
0
NPS entries
0 with a number
94%
Retention
5 Feb 2026
2020–26
Years covered
11 entries in all

In their words

“The Knicks and Rangers combined season ticket renewal rate this season was approximately 94%”
— Jamaal T. Lesane, Chief Operating Officer, Madison Square Garden Sports Corp. · Earnings call, Q2 2026 · 5 Feb 2026
“The average combined season ticket renewal rate is currently at approximately 90%”
— Jamaal T. Lesane, Chief Operating Officer, Madison Square Garden Sports Corp. · Earnings call, Q4 2025 · 12 Aug 2025
“Our average combined season ticket renewal rate was approximately 97%”
— Jamaal Lesane, Chief Operating Officer, Madison Square Garden Sports Corp. · Earnings call, Q2 2025 · 4 Feb 2025

NPS disclosures (0)

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Retention disclosures (11)

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5 Feb 2026
Retention94%

Retention rate (Knicks and Rangers season tickets): 94% (Q2 2026) — “The Knicks and Rangers combined season ticket renewal rate this season was approximately 94%”

— Jamaal T. Lesane, Chief Operating Officer, Madison Square Garden Sports Corp. · Earnings call, Q2 2026 · 5 Feb 2026
Earnings call, Q2 2026 ↗
12 Aug 2025
Retention90%

Retention rate (Knicks and Rangers season tickets): 90% (FY2025-2026) — “the average combined season ticket renewal rate is currently at approximately 90%”

— Jamaal T. Lesane, Chief Operating Officer, Madison Square Garden Sports Corp. · Earnings call, Q4 2025 · 12 Aug 2025
Earnings call, Q4 2025 ↗
4 Feb 2025
Retention97%

Retention rate (Knicks and Rangers season tickets): 97% (Q2 2025) — “our average combined season ticket renewal rate was approximately 97%”

— Jamaal Lesane, Chief Operating Officer, Madison Square Garden Sports Corp. · Earnings call, Q2 2025 · 4 Feb 2025
Earnings call, Q2 2025 ↗
13 Aug 2024
Retention94%

Retention rate (Knicks and Rangers season tickets): 94% (FY2024-2025) — “the average combined season ticket renewal rate for the Knicks and Rangers at approximately 94%”

— Jamaal Lesane, Chief Operating Officer, Madison Square Garden Sports Corp. · Earnings call, Q4 2024 · 13 Aug 2024
Earnings call, Q4 2024 ↗
6 Feb 2024
Retention94%

Retention rate (season tickets (Knicks and Rangers combined)): 94% (Q2 2024) — “our average combined renewal rate was above 94%”

— David Hopkinson, President and Chief Operating Officer, Madison Square Garden Sports Corp. · Earnings call, Q2 2024 · 6 Feb 2024
Earnings call, Q2 2024 ↗
18 Aug 2023
Retention93%

Retention rate (season tickets (Knicks and Rangers combined)): 93% (Q4 2023) — “average combined season ticket renewal rate for the Knicks and Rangers upcoming seasons has climbed to approximately 93%”

— David Hopkinson, President and COO, Madison Square Garden Sports Corp. · Earnings call, Q4 2023 · 18 Aug 2023
Earnings call, Q4 2023 ↗
7 Feb 2023
Retention90%

Retention rate (season tickets (Knicks and Rangers combined)): 90% (Q2 2023) — “Our average combined season ticket renewal rate is above 90%”

— David Hopkinson, President and COO, Madison Square Garden Sports Corp. · Earnings call, Q2 2023 · 7 Feb 2023
Earnings call, Q2 2023 ↗
18 Aug 2022
Retention91%

Retention rate (season tickets (Knicks and Rangers combined)): 91% (Q4 2022) — “average combined season ticket renewal rate for the Knicks and Rangers 2022, 2023 seasons has climbed to approximately 91%”

— Andy Lustgarten, President and Chief Executive Officer, Madison Square Garden Sports Corp. · Earnings call, Q4 2022 · 18 Aug 2022
Earnings call, Q4 2022 ↗
7 May 2022
Retention85%

Retention rate (season tickets (Knicks and Rangers combined)): 85% (Q3 2022) — “average combined season renewal rate is already above 85% and rising”

— Andy Lustgarten, President and CEO, Madison Square Garden Sports Corp. · Earnings call, Q3 2022 · 7 May 2022
Earnings call, Q3 2022 ↗
19 Aug 2021
Retention94%

Retention rate (season tickets (Knicks and Rangers combined)): 94% (Q4 2021) — “average combined renewal rate of approximately 94% to the Knicks and Rangers season tickets”

— Andy Lustgarten, President and Chief Executive Officer (CEO), Madison Square Garden Sports Corp. · Earnings call, Q4 2021 · 19 Aug 2021
Earnings call, Q4 2021 ↗
14 Aug 2020
Retention90%

Retention rate (season tickets (Knicks and Rangers combined)): 90% (Q4 2020) — “renewal rate has been over 90% for each of the past five seasons”

— Andrew Lustgarten, President and CEO, Madison Square Garden Sports Corp. · Earnings call, Q4 2020 · 14 Aug 2020
Earnings call, Q4 2020 ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.