KORE Group Holdings, Inc.
In their words
“LTM dollar-based net retention rate ("DBNER") 104% Q3 2023; Long track record of customer retention”
“Dollar-Based Net Expansion Rate (DBNER) was 114% for the twelve months ended September 30, 2021, compared to 103% for the twelve months ended September 30, 2020”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Net revenue retention: 104% (Q3 2023) — “LTM dollar-based net retention rate ("DBNER") 104% Q3 2023; Long track record of customer retention”
Net revenue retention: 126% (Q1 2023) — “Long track record of customer retention with Q1 2023A DBNER of 126.0%”
Net revenue retention: 92% (FY2022) — “DBNER was 92% for the twelve months ending December 31, 2022, compared to 122% for the twelve months ending December 31, 2021.”
Net revenue retention: 114% (Q2 2022) — “LTM dollar-based net retention rate ("DBNER") ... Existing customer base stickiness demonstrated by DBNER ... 114%”
Net revenue retention: 122% (FY2021) — “KORE's Dollar-Based Net Expansion Rate (DBNER), which measures the combined effect of cross-sales of IoT Solutions to KORE's existing customers, customer retention and the growth of our existing business, was 122% for the twelve months ended December 31, 2021, compared to 106% for the twelve months ended December 31, 2020.”
Net revenue retention: 113% (Q3 2021) — “LTM dollar-based net retention rate ("DBNER") • Strong growth and stickiness among existing customer base demonstrated by growing DBNER – 113% Q3 2021”
Net revenue retention: 114% (twelve months ended September 30, 2021) — “Dollar-Based Net Expansion Rate (DBNER) was 114% for the twelve months ended September 30, 2021, compared to 103% for the twelve months ended September 30, 2020”
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.