Carnival
carnivalcorp.com ↗In their words
“On the target market at the lowest possible acquisition cost, revenue management execution to generate optimized pricing across the booking curve, and amazing onboard guest experience delivery to drive Net Promoter Scores and resulting advocacy higher.”
“Sized to the market potential, demand generation capability to hone in on the target market at the lowest possible acquisition cost, and deliver an amazing guest experience on board to drive Net Promoter Scores and resulting advocacy higher.”
“Our net promoter scores are telling us, we are delivering a phenomenal product. The issue is we are way too much of a value.”
NPS disclosures (26)
Carnival Corporation reports Net Promoter Score achievement for two consecutive years as part of values-driven leadership.
We closely monitor our net promoter scores (“NPS”), which reflect the likelihood that our guests will recommend our brands’ cruise products and services to friends and family, including those new-to-cruise.
Carnival is seeing success with digital personalization and app bookings, with Net Promoter Score gains supporting its loyalty innovation initiative.
We closely monitor our net promoter scores
Carnival Corp reports exceptionally strong Net Promoter Scores in Q3 2021 business update.
We closely monitor our net promoter scores, which reflect the likelihood that our guests will recommend our brands’ cruise products and services to friends and family, including those new-to-cruise.
…on the target market at the lowest possible acquisition cost, revenue management execution to generate optimized pricing across the booking curve, and amazing onboard guest experience delivery to drive Net Promoter Scores and resulting advocacy higher.
…sized to the market potential, demand generation capability to hone in on the target market at the lowest possible acquisition cost, and deliver an amazing guest experience on board to drive Net Promoter Scores and resulting advocacy higher.
Our net promoter scores are telling us, we are delivering a phenomenal product. The issue is we are way too much of a value.
…capacity than 2019 and improved fleet profile with nearly 1/4 of our capacity consisting of newly delivered ships, continuing momentum on our outstanding Net Promoter Scores and occupancy returning to historical levels, we are looking forward to…
We closely monitor our net promoter scores, which reflect the likelihood that our guests will recommend our brands’ cruise products and services to friends and family.
Our brands executed extremely well with Net Promoter Scores continuing at elevated levels compared to pre-COVID scores. Revenue per passenger cruise day for the fourth quarter 2021 increased 4% compared to a strong 2019 despite the current constraints…
Carnival's leadership highlighted strong net promoter scores and guest enthusiasm in investor communications.
Donald noted, “Beyond the enthusiasm of our guests and crew and the unprecedented net promoter scores, it is difficult to demonstrate just how successful our restart effort has been because many cruises, while generating positive cash flow, were limited…
Carnival CEO reports net promoter scores and guest satisfaction scores improved significantly.
We closely monitor our net promoter scores, which reflect the likelihood that our guests will recommend our brands’ cruise products and services to friends and family.
We closely monitor our net promoter scores, which reflect the likelihood that our guests will recommend our brands’ cruise products and services to friends and family.
Carnival reports both guest experience scores and net promoter scores toward the top end of the industry.
We closely monitor our net promoter scores, which reflect the likelihood that our guests will recommend our brands’ cruise products and services to friends and family.
And at AIDA in Germany, we recently completed the fleet-wide rollout of seamless check-in enabling an embarkation process of just 30 seconds per guest, and driving net promoter scores even higher.
We closely monitor our net promoter scores, which reflect the likelihood that our guests will recommend our brands’ cruise products and services to friends and family.
Our crew is ecstatic and we're experiencing Net Promoter Scores among the highest in our fleet, but it is still early days and only a limited number of guests have experienced elements of Ocean Medallion so far.
We closely monitor our net promoter scores, which reflect the likelihood that our guests will recommend our brands’ cruise products and services to friends and family.
We closely monitor our net promoter scores, which reflect the likelihood that our guests will recommend our brands’ cruise products and services to friends and family.
For example, we measure our guests’ net promoter scores to monitor our guests’ satisfaction with our products and services. We also regularly initiate customer research studies among guests, travel agents, tour operators and others for input on business…
Retention disclosures (1)
Carnival Corporation is launching a new 'Carnival Rewards' loyalty programme in 2026 to enhance customer engagement and retention.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.