Jet2
jet2.com ↗In their words
“Jet2 earnings call reported customer satisfaction of 92% and Net Promoter Score of around 65, positioning the company as one of the most liked brands in UK leisure.”
“Jet2 reported a mid-60s Net Promoter Score in its FY 2025 earnings call, alongside a 61% repeat booking rate.”
“Jet2.com ranked 22nd in industry study with customer satisfaction score of 82.1, continuing leadership in customer service.”
Disclosed NPS over time
Every Net Promoter Score Jet2 has published, by date.
NPS disclosures (13)
Jet2 earnings call reported customer satisfaction of 92% and Net Promoter Score of around 65, positioning the company as one of the most liked brands in UK leisure.
Jet2 topped UK customer satisfaction rankings for airlines and tour operators, evaluated using Net Promoter Score and customer experience dimensions.
Jet2 leads the industry in customer satisfaction and has been recognized for Net Promoter Score achievement.
Jet2 ranked top airline and tour operator by UKCSI, which measures Net Promoter Score and customer effort.
Jet2 reported a mid-60s Net Promoter Score in its FY 2025 earnings call, alongside a 61% repeat booking rate.
Jet2.com and Jet2holidays honored as UK leaders in customer satisfaction for 2025, emphasizing customer effort and Net Promoter Scores.
Jet2.com ranked 22nd in industry study with customer satisfaction score of 82.1, continuing leadership in customer service.
Jet2holidays received customer satisfaction score in January 2021 and continues to lead for outstanding customer service with customer effort measures.
Jet2 ranked high in UK Customer Satisfaction Index with a customer satisfaction score of 84.6.
Jet2holidays receives customer satisfaction score of 80.2, well above study average of 77.0.
Jet2.com and Jet2holidays lead in customer satisfaction according to study measuring customer effort and Net Promoter Score.
Jet2.com and Jet2holidays recognised again as leading UK companies in customer satisfaction by the Institute of Customer Service.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.