Domino's
dominos.com ↗In their words
“Our research shows the brand health remains at pre-pandemic levels, and we have maintained our lead over relevant QSR competition, and critical brand health metrics like net promoter score, and taste and value.”
“Domino's new CEO Joe Jordan plans to drive customer frequency through loyalty app improvements and promotional sharpening.”
“Domino's uses Adobe Learning Manager for mobile employee training, correlating good training numbers to better food quality and Net Promoter Score.”
NPS disclosures (4)
Domino's uses Adobe Learning Manager for mobile employee training, correlating good training numbers to better food quality and Net Promoter Score.
Domino's Australia-NZ addresses shareholders with focus on product quality and Net Promoter Scores.
Our research shows the brand health remains at pre-pandemic levels, and we have maintained our lead over relevant QSR competition, and critical brand health metrics like net promoter score, and taste and value.
Domino's Pizza ANZ region has seen improvements in net promoter score and customer feedback following service rollout.
Retention disclosures (6)
Domino's new CEO Joe Jordan plans to drive customer frequency through loyalty app improvements and promotional sharpening.
Domino's CDO discusses 1:1 marketing and customer loyalty-centered marketing strategies.
Domino's Pizza loyalty program update and Uber Eats integration are anticipated to retain existing customers and attract new ones.
Domino's Pizza ID appointed as SaaS company with focus on customer engagement, retention, and AI-powered user analytics.
Domino's CEO notes faster delivery leads to better customer retention and increased sales.
Domino's launches shoppable AR pizza experience to drive engagement and customer retention.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.