Hawaiian Holdings, Inc.
hawaiianairlines.com ↗In their words
“These investments are already starting to pay off through improved net promoter scores and a more relaxed check-in experience for our guests.”
“And these improvements are resonating with our guests as evidenced by improving customer NPS scores during the period. The competitive advantages and accomplishments I just spoke to are rooted in a strategy that aims to serve the needs of the Hawai'i…”
“Already industry-leading net promoter score”
Disclosed NPS over time
Every Net Promoter Score Hawaiian Holdings, Inc. has published, by date.
NPS disclosures (7)
already industry-leading net promoter score
…11.05¢ Adjusted EBITDAR (in millions) 30% FY2023 ($120) ($20)-$30 ≥$110 ($24.4) Non-Financial Performance Goals Customer Satisfaction [Net Promoter Score] 15% FY2023 42.6 51.5-55.4 >63.3 37 Employee Sentiment 1 Familiar with Company Values [Na Leo…
…2022 ($210) ($130)-($100) >($50) ($91.2) 10% Jul-Dec 2022 ($80) ($30)-$10 >$60 $89.0 Non-Financial Performance Goals Customer Satisfaction [Net Promoter Score] 20% FY2022 49 56.5-60.8 >66.6 50.2 Employee Sentiment 1 Familiar with Company Values [Na Leo…
Corporate Non-Financial Performance Goals Category Measure Target Category Weight Category Result Customer Satisfaction Net promoter score 52.0-54.9 20% 200% Employee Engagement (Advocacy) Net promoter score 10-24 20% 50% On-Time Arrivals Published…
The non-financial performance goals selected were customer satisfaction based on net promoter score and the number of months that we were first in on-time arrival based on DOT surveys.
These investments are already starting to pay off through improved net promoter scores and a more relaxed check-in experience for our guests.
And these improvements are resonating with our guests as evidenced by improving customer NPS scores during the period. The competitive advantages and accomplishments I just spoke to are rooted in a strategy that aims to serve the needs of the Hawai'i…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.