Grubhub
grubhub.com ↗In their words
“Grubhub partnered with Sauce to improve customer retention through a commission-free ordering platform.”
“Grubhub's Growth team focuses on driving customer acquisition, retention, and loyalty.”
“Grubhub uses promotional offers as customer retention strategies in competitive food delivery market.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Grubhub partnered with Sauce to improve customer retention through a commission-free ordering platform.
Grubhub's Growth team focuses on driving customer acquisition, retention, and loyalty.
Grubhub uses promotional offers as customer retention strategies in competitive food delivery market.
Grubhub's VP of Care discusses enhancing customer experience to drive retention and loyalty.
Grubhub launched Grubhub+ loyalty program focused on customer retention through value, recognition and service.
Grubhub's core strategies around customer loyalty and customer spend face challenges, with the company slipping on these metrics.
Grubhub has struggled with customer retention as competitors like DoorDash and Uber have gained market share.
GrubHub's diner retention, initial diner spend and peak diner spend all appear to be declining; customer retention started falling last year.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.