NPS Intelligence (beta)

We're building on an industry leading Net Promoter Score of over 70 in 2024, a testament to the trust and satisfaction we've already earned.

Inspirato achieved an industry-leading Net Promoter Score of 71, demonstrating strong customer satisfaction and loyalty.

…Delivered industry-leading Net Promoter Score of 70 2025 Guidance: • Anticipated Adjusted EBITDA of $0 to $5 million, a year-over-year improvement driven by an expected 300 basis point improvement in gross margins and other operational efficiencies •

And most importantly, we've maintained an industry-leading NPS score of approximately 70 amongst our members staying in our homes and enjoying our Inspirato only experiences.

Inspirato reported an outstanding year-to-date Net Promoter Score of 71, among the highest in the luxury vacation club industry.

Although we pride ourselves in our member satisfaction as documented and highlighted by our best-in-class NPS scores of approximately 70, we've recently placed more emphasis on increasing member engagement and reenergizing our member base during periods…

Although we pride ourselves in our member satisfaction, as documented and highlighted by our best-in-class NPS scores of approximately 70, we've recently placed more emphasis, on increasing member engagement, and re-energizing our member base.

And when you have the Net Promoter Scores that we do, when people take Inspirato trips and love them as much, it’s basically an on-ramp to membership.

This is demonstrated through our Net Promoter Score, which is consistently been at industry-leading levels. While it had some turnover in parts of our subscriber base, our core group remained strong as evidenced by resiliency in our nice book per…

So look, we've kind of been talking about this all along, but there is no business without Inspirato providing the unbelievable service that we provide, the incredible net promoter score that we've had for over five consecutive years.

While we're focused on providing that as an amazing benefit for our members and, obviously, we're just obsessed with this high NPS and with the member satisfaction and the high retention we've been fortunate to enjoy for the last over a decade, but…

All the while, we delivered incredible trips and experiences to our highly valued members as evidenced by our industry-leading net promoter score of more than 70 in 2022, our fifth consecutive year with an NPS score of 70 or higher.

Our subscribers enjoy the benefits of the high quality, high touch travel experience we deliver and it shows in our industry-leading NPS scores, a satisfaction metric we monitor closely as it engenders tremendous customer loyalty.

• More targeted marketing tactics using data points such as state of residence, last trip booked, next trip booked, last net promoter score, and renewal date to deliver messages to defined subsets of our subscriber base to help drive engagement.

• More targeted marketing tactics using data points such as state of residence, last trip booked, next trip booked, last net promoter score, and renewal date to deliver messages to defined subsets of our subscriber base to help drive engagement.

• More targeted marketing tactics using data points such as state of residence, last trip booked, next trip booked, last net promoter score, and renewal date to deliver messages to defined subsets of our subscriber base to help drive engagement.

• More targeted marketing tactics using data points such as state of residence, last trip booked, next trip booked, last net promoter score, and renewal date to deliver messages to defined subsets of our subscriber base to help drive engagement.

• More targeted marketing tactics using data points such as state of residence, last trip booked, next trip booked, last net promoter score, and renewal date to deliver messages to defined subsets of our subscriber base to help drive engagement.