Spirit Airlines
spirit.com ↗In their words
“Our Net Promoter Scores have, in fact improved during this period of time.”
“But I can tell you that it's moved up nicely and it's not just moving up in terms of repeat rate, what we're also seeing is that the better the NPS score is then we also know that our guests spend a little bit more on ancillary purchases as well.”
“D:0/A:0 NPS 14.3% 10% On-time Departure & On-time Arrival Net Promoter Score Performance Individual Performance 0% 30% Individual performance was primarily determined by achievement of annual goals set to align with the Company’s strategic and tactical…”
NPS disclosures (13)
D:0/A:0 NPS 33.3% On-time Departure & On-time Arrival Net Promoter Score Performance In setting the foregoing goals and corresponding payout levels, the Compensation Committee carefully considered and scrutinized certain industry data and the Company’s…
Our transformation, launched in 2024, has led to our highest net promoter score (“NPS”) in our history, indicating increased Guest satisfaction.
Spirit Airlines ranked among the top three North American airlines for on-time performance, with the airline using net promoter score as a key metric to measure guest satisfaction.
Spirit Airlines Net Promoter Score climbed and passenger loyalty deepened following operational improvements.
Spirit Airlines reports net promoter score reaching an all-time high and nearly tripling since transformation.
D:0/A:0 NPS 14.3% 10% On-time Departure & On-time Arrival Net Promoter Score Performance Individual Performance 0% 30% Individual performance was primarily determined by achievement of annual goals set to align with the Company’s strategic and tactical…
Improved customer satisfaction as measured by the Net Promoter Score (NPS) by nearly 10 points vs. 2023
Our transformation, launched in 2024, has led to our highest net promoter score (“NPS”) in our history, indicating increased Guest satisfaction.
Spirit Airlines more than doubled its net promoter score in November 2024 compared to November 2023.
Our Net Promoter Scores have, in fact improved during this period of time.
Spirit Airlines reports complaints are down dramatically and net promoter score is up considerably.
But I can tell you that it's moved up nicely and it's not just moving up in terms of repeat rate, what we're also seeing is that the better the NPS score is then we also know that our guests spend a little bit more on ancillary purchases as well.
Before and after these operational challenges, the Company achieved exceptional A:14 performance, and continued to improve its net promoter score (a tool used to gauge customer loyalty) and the overall trend of lowering the number of complaints reported…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.