Frontier
frontier.com ↗In their words
“Frontier Airlines scored 69 out of 100 in economy passenger satisfaction, despite making notable gains.”
“Frontier's Net Promoter Score improved significantly from -31 to +31, demonstrating substantial customer satisfaction gains.”
“Frontier Group's CEO outlined a turnaround plan including customer retention focus in a competitive market.”
NPS disclosures (14)
Frontier Airlines scored 69 out of 100 in economy passenger satisfaction, despite making notable gains.
Under new Charter COO Nick Jeffery's leadership, Frontier Communications produced a 60-point improvement in Net Promoter Score.
Frontier CEO acknowledges the company had terrible NPS scores previously.
Frontier's Net Promoter Score improved significantly from -31 to +31, demonstrating substantial customer satisfaction gains.
Frontier reports NPS six times higher than closest cable competitor, highlighting strong customer satisfaction.
Frontier reports on Net Promoter Scores in 2023 sustainability report.
Frontier CEO notes customer reputation scores have risen, with Net Promoter Score improving.
Frontier Communications boasts a higher Net Promoter Score for its fiber product compared to AT&T, Verizon and Lumen.
Frontier boosted its Net Promoter Score after repositioning as an 'un-cable' ISP, resonating with customers.
Frontier Communications reported surging Net Promoter Scores in markets where it has deployed fiber services.
Frontier reached its highest ever Net Promoter Score and was the first broadband company to launch multi-gig service network-wide.
Frontier achieved positive fiber Net Promoter Score for the first time in company history alongside record operational results.
Frontier is evaluating brand improvements reflected in touch point and brand NPS metrics.
Frontier Communications, emerging from Chapter 11, commits to improvements in net promoter score and churn reduction.
Retention disclosures (12)
Frontier Group's CEO outlined a turnaround plan including customer retention focus in a competitive market.
Frontier Communications uses Amazon Bedrock to optimize customer retention, reduce churn, and improve lifetime value.
Frontier's fiber network expansion raises its fiber customer base and supports customer retention.
Frontier Airlines introduced promotional sales and loyalty program improvements aimed at shoring up customer engagement and retention.
Frontier Communications launches enhanced network solution focused on customer retention and market share growth.
Frontier Communications shows positive customer-retention trends contributing to a 52.5% stock jump in February.
Frontier Communications announced expansion of broadband service offering, focusing on customer retention and market share growth.
Frontier's customer churn rate improved in Q1 2018, with Legacy churn at 1.7% and CTF operations at 2.3%.
Frontier Communications reported sequential improvement in customer churn to 1.94% in Q1 2018, with improved retention at contract expiration.
Frontier Communications reported continued improvement in customer retention and subscriber metrics in Q4 results.
Frontier plans to improve customer retention and reduce churn while enhancing customer experience.
Frontier reports improvements in customer retention metrics as legacy operational challenges begin to ease.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.