Despegar.com, Corp.
despegar.com ↗In their words
“As of December 31, 2024, our post trip net promoter score (NPS), which is a customer loyalty and satisfaction measurement, was 70.9%. We are committed to continuous innovation, particularly in cutting edge domains, such as generative artificial…”
“As of December 31, 2023, our post trip net promoter score ("NPS"), which is a customer loyalty and satisfaction measurement, was 69%. We are committed to continuous innovation, particularly in cutting edge domains, such as generative artificial…”
“Despegar reports 49% of app customers who make a trip purchase make another transaction within 12 months, demonstrating strong customer retention.”
Disclosed NPS over time
Every Net Promoter Score Despegar.com, Corp. has published, by date.
NPS disclosures (33)
As of December 31, 2024, our post trip net promoter score (NPS), which is a customer loyalty and satisfaction measurement, was 70.9%. We are committed to continuous innovation, particularly in cutting edge domains, such as generative artificial…
As of December 31, 2023, our post trip net promoter score ("NPS"), which is a customer loyalty and satisfaction measurement, was 69%. We are committed to continuous innovation, particularly in cutting edge domains, such as generative artificial…
Despegar reports record-breaking Q2 earnings with steadily increasing Net Promoter Score as travel demand recovers.
…million, including restricted cash, at June 30, 2023 Loyalty Program members increased 194% YoY to 16.9 million Net Promoter Score (NPS) increased 4.0 percentage points YoY to 67.4% Message from the CEO Commenting on Despegar’s performance, Damian…
Despegar.com's NPS increased 4.0 percentage points year-over-year to 67.4% in 2Q23.
…position of $228.0 million, including restricted cash Members of Loyalty Program increased 343% YoY to 14.0 million Net Promoter Score (NPS) increased +8 pps YoY to 67.3%, Message from the CEO Commenting on the Company’s performance, Damian Scokin,…
Despegar.com reports Net Promoter Score increased 8 percentage points year-over-year to 67.3% in earnings announcement.
For example, in 2022 we increased our NPS by 0.09% as compared to 2021. Technology and Data We use our technology platform to improve the travel customer experience and optimize the efficiency of our business operations.
Despegar.com reports NPS increased 637 basis points year-over-year to 65.1% in 4Q22 financial results.
…in 4Q21 Year-end 2022 cash position of $245 million Members of Loyalty Program increased 338% YoY to 12.1 million Net Promoter Score (NPS) increased 637 bps YoY to 65.1%, approaching pre Covid levels Mobile represented 49% of Transactions, up 279…
As a result of our efforts we managed to increase our post-trip net promoter score (“NPS”), up to 60% during 2021 from 53% during 2020. Revenue Management From an organizational perspective, we have consolidated revenue management, marketing and product…
As a result of our efforts we managed to increase our post-trip net promoter score (“NPS”) 110 basis points, up to 67.4 % during 2019, with a reduction to 59.1% during 2020.
Share of mobile transactions up 551 basis points (bps) YoY, accounting for 44% of total transactions Net Promoter Score (NPS) up 250 bps YoY considering January and February activity.
Despegar.com reported Net Promoter Score up 250 basis points year-over-year in 1Q20 financial results.
Despegar.com reported a Net Promoter Score of 82 in its 1Q20 financial results.
As a result of our efforts we managed to increase our net promoter score (“NPS”) 110 basis points, up to 67.4% during 2019. Technology and Data We use our technology platform to improve the travel customer experience and optimize the efficiency of our…
Despegar.com's NPS declined 50 basis points year-over-year in 4Q19.
…Net Promoter Score (NPS) down 50 bps YoY ● Packages, Hotels and Other Travel Products accounted for 63% of total revenue, up 130 bps when compared to 4Q18 ●
…grew 10% YoY Share of mobile transactions up 418 basis points (bps) YoY, accounting for 39% of total transactions Net Promoter Score (NPS) up 150 bps YoY Packages, Hotels and Other Travel Products accounted for 61% of total revenue, up 288 bps when…
Despegar.com reported Net Promoter Score up 150 basis points year-over-year in Q3 2019.
…bookings increased 3% Share of mobile transactions up 552 basis points YoY, accounting for 38% of total transactions Net Promoter Score (NPS) up 380 bps YoY Revenues totaled $114.1 million, up 5% on an FX neutral basis (down 11% as reported) Packages,…
Despegar.com reported Net Promoter Score up 380 basis points year-over-year in 2Q19.
Despegar increases net promoter score through efforts to improve company performance in Latin American online travel bookings.
Despegar.com reports Net Promoter Score up 586 basis points year-over-year in Q1 2019.
…respectively Share of mobile transactions up 720 basis points YoY, accounting for 38% of total transactions in 1Q19 Net Promoter Score (NPS) up 586 bps YoY Revenues totaled $133.1 million, up 19% on an FX neutral basis (down 10% as reported) Packages,…
As a result of our efforts we managed to increase our net promoter score (“NPS”) 432 basic points, up to 66% during 2018. Technology and Data We use our technology platform to improve the customer experience and optimize the efficiency of our business…
Despegar.com reported Net Promoter Score of 68 in 4Q18, up 780 basis points year-over-year.
…in 4Q17 Repurchased 605,458 shares in 4Q18 for a total cost of $10.2 million at an average price per share of $16.88 Net Promoter Score (NPS) up 780 bps YoY to 68% Full Year 2018 Key Financial and Operating Highlights Transactions up 15% Room nights up…
These customer-oriented initiatives allowed the Company to deliver a 720 basis points year-on-year increase in after trip NPS. As a result, Gross Profit decreased 11% year-on-year to $84.6 million in 3Q18, reflecting lower revenue margins given the…
…made significant progress as higher margin Packages, Hotels and Other Travel Products now account for 59% of revenue, over one-third of transactions are now via mobile and NPS after trip experience scores have improved 400 basis points year over year”.
Based on our own customer surveys, we had a net promoter score (“NPS”) of 63 in the six months ended June 30, 2017, which we believe represents a strong willingness of our customers to recommend our offerings to others.
Based on our own customer surveys, we had a net promoter score (“NPS”) of 63 in the six months ended June 30, 2017, which we believe represents a strong willingness of our customers to recommend our offerings to others.
Based on our own customer surveys, we had an NPS of 63 in the six months ended June 30, 2017, which we believe represents a strong willingness of our customers to recommend our offerings to others.
Retention disclosures (1)
Despegar reports 49% of app customers who make a trip purchase make another transaction within 12 months, demonstrating strong customer retention.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.