AMBASSADORS GROUP INC
ambassadorgroup.com ↗In their words
“Our product remains strong with real value to our customers, and our net promoter score from our post-summer 2014 survey was 74. However, our product positioning and marketing tactics are not in sync with the current generation of travelers.”
“- Net promoter scores for Ambassador Programs in 2010 increased 5 percent to about 65 from 62 in 2009, an indicator that our travelers associate their experience with us and our programs with world-class service organizations such as Apple and Starbucks.”
“We also ended the 2010 travel with a Net Promoter score of 65.1, which is up 5 percent from 2009 and an indication that our travelers rate our programs as world-class.”
Disclosed NPS over time
Every Net Promoter Score AMBASSADORS GROUP INC has published, by date.
NPS disclosures (21)
Our customer satisfaction is high, as evidenced by our Net Promoter Scores, a metric used to gauge customer loyalty and advocacy, which we believe underscores the value of the travel experiences we offer to participants and their families.
Our customer satisfaction is high, as evidenced by our Net Promoter Scores, a metric used to gauge customer loyalty and advocacy, which we believe underscores the value of the travel experiences we offer to participants and their families.
Our product remains strong with real value to our customers, and our net promoter score from our post-summer 2014 survey was 74. However, our product positioning and marketing tactics are not in sync with the current generation of travelers.
Our customer satisfaction is high, as evidenced by our top-tier Net Promoter Scores, a metric used to gauge customer loyalty and advocacy, which we believe underscores the value of the travel experiences we offer to participants and their families.
We traveled 18,251 delegates during 2013 and we are proud to have achieved the highest consolidated Net Promoter customer satisfaction scores in our history.” -1- Dombrowik continued, “Looking toward the 2014 travel season, initial gross enrollments are…
Year-to-date across our programs we have traveled 17,940 delegates and are proud to have achieved the highest consolidated Net Promoter scores in our history.
We continue to deliver a unique, valuable experience to our delegates as evidenced by the increase in the Net Promoter scores we have received so far.
Our customer satisfaction is high as evidenced by our top-quality Net Promoter scores which we believe underline the value of the travel experiences we offer.
Our customer satisfaction is high as evidenced by our top-quality Net Promoter scores which we believe underline the value of the educational experiences we offer.
…margin through leverage of fixed cost structure and responsible deployment of variable operating expenses. · Maintain and improve upon our high quality of product delivery and increase our Net Promoter customer satisfaction ratings received on…
…with both the current year performance and the early indicators for the 2012 campaign.” Thomas continued, “While feedback for our Student Ambassadors Program remains positive underscored by continued strong Net Promoter scores, we believe sustained…
…revenue growth, leverage of fixed cost structure, and responsible deployment of variable operating expenses. · Maintain and improve upon our high quality of product delivery and increase our Net Promoter customer satisfaction ratings received on…
While still in the midst of the peak travel time, early indications are that our Net Promoter scores are again coming in strong.” “We continue to make strategic investments to retain our existing enrolled travelers and attract new delegates to our…
…revenue growth, leverage of fixed cost structure, and responsible deployment of variable operating expenses. · Maintain and improve upon our high quality and increase our Net Promoter customer satisfaction ratings received on our travel programs.…
Our program quality continues to be excellent, evidenced by the superior Net Promoter score achieved during the first quarter.
- Net promoter scores for Ambassador Programs in 2010 increased 5 percent to about 65 from 62 in 2009, an indicator that our travelers associate their experience with us and our programs with world-class service organizations such as Apple and Starbucks.
We also ended the 2010 travel with a Net Promoter score of 65.1, which is up 5 percent from 2009 and an indication that our travelers rate our programs as world-class.
…alliances. · Implement expense management initiatives, such as the outsourcing of our print production processes. · Improve customer satisfaction ratings utilizing the Net Promoter philosophy, which is both a loyalty metric and a discipline for using…
…Year. · Implement new expense management initiatives, such as the outsourcing of our print production processes. · Improve customer satisfaction ratings utilizing the Net Promoter philosophy, which is both a loyalty metric and a discipline for using…
…margin. · Implement new expense management initiatives, such as the outsourcing of our print production processes. · Improve customer satisfaction ratings utilizing the Net Promoter philosophy, which is both a loyalty metric and a discipline for using…
…negotiations with program delivery vendors to ensure optimization of margin. · Continued scrutiny of expenses. · Improve customer satisfaction ratings utilizing a new approach called Net Promoter, which is both a loyalty metric and a discipline for…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.