Finnair
finnair.com ↗In their words
“Finnair reported Net Promoter Score of 42 in Q2 2026, surpassing the peer average of 33, driven by operational excellence.”
“Finnair held an NPS of 54 between January and March 2021.”
“Finnair's net promoter score has reached 50%, attributed to Airbus Airspace cabin features.”
Disclosed NPS over time
Every Net Promoter Score Finnair has published, by date.
NPS disclosures (8)
Finnair reported Net Promoter Score of 42 in Q2 2026, surpassing the peer average of 33, driven by operational excellence.
Finnair reports higher Net Promoter Scores resulting from world-class digital technology implementation.
Finnair held an NPS of 54 between January and March 2021.
Finnair's board set targets for 2020–2025 including improved Net Promoter Score.
Finnair targets improved Net Promoter Score and employee NPS as part of sustainable profitable growth strategy.
Finnair's net promoter score has reached 50%, attributed to Airbus Airspace cabin features.
Finnair customer satisfaction net promoter score increased by 4 units to 47 in 2017.
Finnair reported an NPS of 48 in Q2, an all-time high, reflecting focus on service development.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.