JSX
jsx.com ↗In their words
“JSX CEO noted net promoter score for ATRs is 2.5 points as a measure of customer satisfaction.”
“JSX has maintained a Net Promoter Score of 85 or above across tens of thousands of flights.”
“JSX maintained a Net Promoter Score above 85 across reporting periods, indicating strong customer alignment.”
Disclosed NPS over time
Every Net Promoter Score JSX has published, by date.
NPS disclosures (9)
JSX CEO noted net promoter score for ATRs is 2.5 points as a measure of customer satisfaction.
JSX's ATR turboprop aircraft achieved an NPS of 92, announced by CEO Alex Wilcox at FTE Global / IFSA Global Expo.
JSX has maintained a Net Promoter Score of 85 or above across tens of thousands of flights.
JSX plans Silicon Valley flights with new ATR turboprops, using Net Promoter Score as a key measure to guide long-term fleet decisions.
JSX boasts an industry-leading Net Promoter Score consistently under CEO Alex Wilcox's leadership.
JSX maintained a Net Promoter Score above 85 across reporting periods, indicating strong customer alignment.
JSX CEO has achieved net promoter scores of 75 or above from customers while maintaining safety standards.
JSX's rolling 13-month average Net Promoter Score is 72.4, with September at 78.
JSX reports a net promoter score of 85, indicating strong customer satisfaction with its service offering.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.