Aeromexico
aeromexico.com ↗In their words
“Aeromexico achieved a net promoter score for customer satisfaction of 43.2, the highest in the company's history.”
“Aeromexico reported record Net Promoter Scores indicating improving customer experience in Q2.”
“Aeroméxico achieved record-high Net Promoter Score in June, supported by Terminal 2 improvements and network expansion.”
Disclosed NPS over time
Every Net Promoter Score Aeromexico has published, by date.
NPS disclosures (6)
Aeromexico reported record Net Promoter Scores indicating improving customer experience in Q2.
Aeroméxico achieved record-high Net Promoter Score in June, supported by Terminal 2 improvements and network expansion.
In 2025, Aeroméxico reached its highest customer Net Promoter Score rating among APEX Global Airlines in North America.
Aeromexico reached its highest customer Net Promoter Score level among APEX Global Airlines in North America last year.
Aeromexico achieved a net promoter score for customer satisfaction of 43.2, the highest in the company's history.
Aeromexico's Net Promoter Score increased by 6.3% in 2018 compared to 2017 and reached almost 40 points by April 2019.
Retention disclosures (1)
Aeromexico achieved 10x customer engagement via chat, moving beyond customer retention to deeper engagement.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.