Grupo Aeromexico, S.A.B. de C.V.
In their words
“Our NPS reached record heights during the second quarter, reinforcing the strong preference customers continue to show for our brand. Ricardo will provide a more detailed review of our financial results shortly.”
“Our focus on customer service is validated by internal studies that show that our NPS was approximately 17.6 points higher than the airline industry average as of December 2023.”
“Our focus on customer service is validated by internal studies that show that our NPS was approximately 37.3 points higher than the airline industry average of the other Mexican airlines as of December 2025.”
NPS disclosures (8)
Our NPS reached record heights during the second quarter, reinforcing the strong preference customers continue to show for our brand. Ricardo will provide a more detailed review of our financial results shortly.
Our focus on customer service is validated by internal studies that show that our NPS was approximately 37.3 points higher than the airline industry average of the other Mexican airlines as of December 2025.
Our focus on customer service is validated by internal studies that show that our NPS was approximately 35.5 points higher than the airline industry average of the other Mexican airlines as of June 2025.
Our focus on customer service is validated by internal studies that show that our NPS was approximately 35.5 points higher than the airline industry average of the other Mexican airlines as of June 2025.
Our focus on customer service is validated by internal studies that show that our NPS was approximately 35.5 points higher than the airline industry average of the other Mexican airlines as of June 2025.
Our focus on customer service is validated by internal studies that show that our NPS was approximately 18.5 points higher than the airline industry average as of June 2024.
Our focus on customer service is validated by internal studies that show that our NPS was approximately 17.6 points higher than the airline industry average as of December 2023.
Our focus on customer service is validated by internal studies that show that our NPS was approximately 17.6 points higher than the airline industry average as of December 2023.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.