Air India
airindia.in ↗In their words
“Air India's Net Promoter Score rose by more than 70 points from -35 in late 2022 to nearly +40.”
“Air India's UK operations Net Promoter Score improved from -46 in FY24 to +13 in FY27 year-to-date.”
“Air India's fleet-wide Net Promoter Score rose to +37 in FY27 year-to-date, up from -35 in FY23.”
Disclosed NPS over time
Every Net Promoter Score Air India has published, by date.
NPS disclosures (37)
Air India's Net Promoter Score has improved as part of the airline's rebuilding efforts.
Air India's Net Promoter Score rose by more than 70 points from -35 in late 2022 to nearly +40.
Air India reported its Net Promoter Score improved, earning Skytrax recognition as Best Airline in India and Best Airline Staff in South Asia.
Air India's net promoter score increased by more than 70 points since November 2022.
Air India's UK operations Net Promoter Score improved from -46 in FY24 to +13 in FY27 year-to-date.
Air India's UK Net Promoter Score was referenced in discussion of passenger recovery efforts following the 2025 Ahmedabad crash.
Air India's fleet-wide Net Promoter Score rose to +37 in FY27 year-to-date, up from -35 in FY23.
Air India's Net Promoter Score for retrofitted Boeing 787-8 aircraft improved, supporting operational performance gains.
Air India (Tata Sons) achieves Net Promoter Score of 42, up from negative in FY23, though faces ongoing operational headwinds.
Air India's Net Promoter Score improved from minus 35 in FY23 to plus 42 by June 2026, reflecting sharply improved customer satisfaction.
Air India's Net Promoter Score improved from negative 35 in FY23, showing directional improvement in airline performance.
Air India's new app has achieved a Net Promoter Score of +61, making it one of the highest-rated airline apps globally.
SIA reports significant improvements in Air India's net promoter score following investment and operational enhancements.
Air India achieved record customer satisfaction and NPS gains following the retrofit of its Dreamliner fleet.
Air India reports customer Net Promoter Score improvement on refurbished aircraft.
Air India's Net Promoter Score on refurbished aircraft improved by more than 70 points, rising from -31 to +43.
Air India's Net Promoter Score has climbed from roughly -37 before the Tata Group takeover, reflecting improvements in premium services.
Air India's customer NPS improved to 30 in March 2026 from -19 in 2023, a 49-point gain as part of turnaround strategy.
Air India's CEO discusses improving Net Promoter Score in a cost-conscious manner as part of operational strategy.
Air India's Net Promoter Score improved to 30 in March 2026 from 20 in April 2025, reflecting ongoing product and operational improvements.
Air India's network and operational metrics continue to improve, resulting in improved customer experience and Net Promoter Scores.
Air India's domestic net promoter scores have grown 10-fold over the past two years as part of its FY27 growth strategy.
Air India's overall Net Promoter Score surged from –19 in December 2023 to +37 by September 2025, driven by fleet expansion and operational improvements.
Air India CEO Campbell Wilson announces all-time high NPS of 37 in September 2025.
Air India has been consistently recording a high Net Promoter Score as it completes the first phase of its narrowbody aircraft retrofit programme.
Air India has consistently recorded a high Net Promoter Score ranging between 45 and 50 points each month for its narrowbody aircraft operations.
Air India's narrowbody operations record strong passenger satisfaction with a Net Promoter Score consistently between 45 and 50.
Air India maintains a Net Promoter Score between 45 and 50 points, with upgrades to aircraft seating contributing to strong passenger satisfaction.
Air India's NPS for August reached a historic high of 36, reflecting strong customer satisfaction and operational transparency.
Air India CEO Campbell Wilson announced the airline's Net Promoter Score hit a record high, amid discussions of flight operations safety.
Air India's Net Promoter Score dipped temporarily in June due to Iran airspace restrictions, as part of collaboration discussions with Singapore Airlines.
Air India's Net Promoter Score reached an all-time record high in July 2025, attributed to improved training and strengthened standards.
Air India's Net Promoter Score surged nearly 20 points in FY2024-25, driven by new aircraft and improved customer satisfaction.
Air India improved its Net Promoter Score by nearly 20 points in fiscal year 2024-25 with new A350 aircraft deployment.
Air India's Net Promoter Score rose by 40 points in 2024, demonstrating substantial improvement in customer satisfaction metrics.
Air India uses passenger surveys to calculate a Net Promoter Score.
Air India adopted an NPS-based customer feedback mechanism in March 2023 as a digital initiative to boost customer participation.
Retention disclosures (1)
Air India overhauling corporate and loyalty offerings with revamped Maharaja Club to enhance customer retention.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.