Emerald Holding, Inc.
In their words
“Net revenue retention rate of 110%”
“Intelligence Generate opportunities that lead transactions Access contracts with open POs Enable repeat transactions Improved NPS scores Customer acquisition growth Improved retention Increased cross-selling Emerald’s Building Blocks 140+ Events |…”
“Intelligence Generate opportunities that lead transactions Access contracts with open POs Enable repeat transactions Improved NPS scores Customer acquisition growth Improved retention Increased cross-selling Emerald’s Building Blocks 150+ Events |…”
NPS disclosures (9)
…intelligence Generate opportunities that lead transactions Access contracts with open POs Enable repeat transactions Improved NPS scores Customer acquisition growth Improved retention Increased cross-selling Emerald’s Building Blocks 140+ Events |…
…intelligence Generate opportunities that lead transactions Access contracts with open POs Enable repeat transactions Improved NPS scores Customer acquisition growth Improved retention Increased cross-selling Emerald’s Building Blocks 150+ Events |…
Emerald Holding has experienced improved attendee and exhibitor Net Promoter Scores compared to pre-pandemic levels, described as a key measure of customer loyalty.
This has led to an over 900% increase in average exhibitor net promoter scores (NPS), compared to 2019, which can also be seen in our sales pacings for 2022 which are trending better than our 2021 events.
Emerald Holding reported almost 400 percent average increase in exhibitor net promoter scores across all events compared to 2019.
Emerald's events contributed to an almost 400% average increase in exhibitor NPS compared to 2019.
For example, we experienced a significant increase in our Digital Dealer event’s Net Promoter Score based upon the quality and value of the event to attendees following the show’s staging in June.
Emerald reported a significant increase in its Digital Dealer event's Net Promoter Score based on event quality and value.
…questions are uniformly asked Provides continuity in edition-to-edition survey design and access to customer data Establishes more robust sentiment scoring overall, with integration of NPS, satisfaction, loyalty and importance metrics, plus internal…
Retention disclosures (1)
Net revenue retention: 110% (FY2022) — “net revenue retention rate of 110%”
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.