Yatra Online Inc
yatra.com ↗In their words
“Retention rate of almost 97%, have the ability to retain them for a very long lifetime value”
“Our churn rate is less than 2% at this point in time per annum”
“The 98%-plus kind of retention rates that we see”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (10)
Retention rate (corporate travel): 97% (FY2026) — “our customer retention rate has remained consistently at approximately 97% from fiscal year 2021 through fiscal year 2026”
Yatra Online Inc achieved a customer retention rate of nearly 97% in Q4 2026, indicating strong customer loyalty and long-term value.
Retention rate (Corporate): 97% (Q4 2026) — “retention rate of almost 97%, have the ability to retain them for a very long lifetime value”
Retention rate (corporate travel): 97% (FY2025) — “In our corporate travel business, we currently serve over 1,300 corporate customers where our customer retention rate has been consistent over the years from approximately 97% in fiscal year 2021 to approximately 97% in fiscal year 2025.”
Retention rate (corporate travel): 98% (FY2024) — “In our corporate travel business, we currently serve 849 corporate customers where our customer retention rate has improved from approximately 97% in fiscal year 2021 to approximately 98% in fiscal year 2024.”
Retention rate (corporate travel business): 98% (FY2023) — “customer retention rate has improved from approximately 97% in fiscal year 2021 to approximately 98% in fiscal year 2023.”
Retention rate (corporate travel business): 98% (FY2022) — “customer retention rate has improved from approximately 96% in fiscal year 2020 to approximately 97% in fiscal year 2021 and approximately 98% for fiscal year 2022.”
Retention rate (corporate travel business): 98.5% (H1 FY2022) — “customer retention rate has improved from approximately 96% in fiscal year 2020 to approximately 97% in fiscal year 2021 and approximately 98.50% for six months ended September 30, 2021.”
Churn (Corporate): 2% (annual) — “our churn rate is less than 2% at this point in time per annum”
Retention rate (Corporate): 98% (Q2 2022) — “the 98%-plus kind of retention rates that we see”
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.