NPS Intelligence (beta)

We delivered strong operational results, including industry-leading controllable completion and mishandled bag performance, while in-flight NPS remains very healthy.

…(CASM) excluding fuel and special charges (20% weighting), adjusted airline-only operating margin (20% weighting), operational excellence (20% weighting) with performance based on the number of the following factors achieved during the year -…

…(CASM) excluding fuel and special charges (20% weighting), adjusted airline-only operating margin (20% weighting), operational excellence (20% weighting) with performance based on the number of the following factors achieved during the year -…

Allegiant reports net promoter scores near all-time highs, citing recognition for credit card and loyalty programs.

Net Promoter Score near all-time highs Underscoring brand strength and customer loyalty (1) Source: DOT On-Time Performance. 97.0% 97.5% 98.0% 98.5% 99.0% 99.5% 100.0% Jan Feb Mar Apr May Jun Jul Completion Factor1 January ’25 – July ‘25 Year-to-Date…

And approximately 70% of those are repeat customers, a sign of our strong Net Promoter Scores and reflects our position as the leading airline in most of the communities we serve, offering reliable nonstop travel at unbeatable value.

That level of service underscores why we have maintained strong net promoter scores, with nearly 75% of our customers being repeat fliers. Relatedly, it has driven robust engagement in our award-winning loyalty program, with nearly $600 million of…

…established for 2025 are airline adjusted cost per available seat mile (CASM) excluding fuel, operating margin, operational excellence with performance based on the number of the following factors achieved during the year - controllable…

Our net promoter score rose to 67% in the second quarter. That’s 12 points higher than we reported last quarter, and our customers continue to rate us materially higher than all other airlines in the nation.

Our net promoter score rose to 55 in the first quarter, that's 4 points higher than we reported last quarter and our customers rated us materially higher than all other airlines in the nation.

Over the past 18 months we have prioritized operational integrity, and I could not be prouder of Team Allegiant as we continue to achieve record high net promoter scores from our customers.

In recent surveys of our own customers, they assigned us what we believe to be the top of the field on NPS of 51. It's coming in ahead of all of the domestic carriers as far as we know.

…Over the last year, we have increased our NPS scores by an average of 10 points and are now at the highest scores since the pandemic. I could not be prouder of the work our team members do each and every day.

This not only reduced significant costs, but coupled with better operational execution, drove our Net Promoter Score back to pre-COVID levels.

• Increased net promoter score (an indicator of customer satisfaction) by 32 points since 2016; • Ranked as one of the Top 100 Best Places to Work/Employees' Choice according to Glassdoor's survey;

…high-yield debt; – named Best Airline Co-Branded Credit Card by the USA Today 10Best Readers Choice Awards; – increased net promoter score (an indicator of customer satisfaction) by 32 points since 2016; – ranked as one of the Top 100 Best…

Our net promoter scores have increased 32 points during this time ranking us among the top air carriers in the U.S. and our bench strength as well in our management group is as deep as I have seen it.And this does not me, just not me saying this, we…

…Net promoter score is up an average of 8pts year over year • Irregular operation costs - second quarter down $7.2 million or 57.6 percent Airline only second quarter 2019 results •

Retention rate: 33% (full year 2023) — “For full year 2023, we retained nearly 1/3 of customers who flew us the prior year”