NPS Intelligence (beta)

Aggregate Net Promoter Score (NPS) results, gathered post-flight, are visible to the entire team, fostering a culture of continuous improvement.

Aggregate Net Promoter Score (NPS) results, gathered post-flight, are visible to the entire team, fostering a culture of continuous improvement.

Aggregate Net Promoter Score (NPS) results, gathered post-flight, are visible to the entire team, fostering a culture of continuous improvement.

Aggregate Net Promoter Score (NPS) results, gathered post-flight, are visible to the entire team, fostering a culture of continuous improvement.

Aggregate Net Promoter Score (NPS) results, gathered post-flight, are visible to the entire team, fostering a culture of continuous improvement.

Aggregate Net Promoter Score (NPS) results, gathered post-flight, are visible to the entire team, fostering a culture of continuous improvement.

Aggregate Net Promoter Score (NPS) results, gathered post-flight, are visible to the entire team, fostering a culture of continuous improvement.

Aggregate Net Promoter Score (NPS) results, gathered post-flight, are visible to the entire team, fostering a culture of continuous improvement.

…Fastest growing and sixth-largest U.S. light jet operator with world-class Net Promoter Score of 82.

…Floating Fleet Quarter End 11 11 15 18 20 24 26 25 Light Jet Market Share 1.1% 1.3% 1.7% 2.5% 2.5% 2.9% 2.5% 2.5% Net Promoter Score N/A N/A 86 89 90 88 82 86 Empty Percentage The Company defines Empty Percentage as non-occupied aircraft flight…

…and greater oversight across our operations. ​ ​ Figure: Flight reviews are output to a Microsoft Teams channel that is open to the entire company. ​ ​ Figure: Aggregate NPS scores displayed in our proprietary Volato MissionControl application.

• World-class Net Promoter Score (NPS) of 82.

…and greater oversight across our operations. ​ ​ Figure: Flight reviews are output to a Microsoft Teams channel that is open to the entire company. ​ ​ Figure: Aggregate NPS scores displayed in our proprietary Volato MissionControl application.

…50% 45% +5 pp Blended Yield $5,313 $4,927 +8% Floating Fleet 26 15 +11 Light Jet Market Share 2.5% 1.7% +0.8 pp Net Promoter Score 82 86 -4 First Quarter 2024 Financial Summary Total revenue for the first quarter decreased 16% primarily due to no…

…and greater oversight across our operations. ​ ​ Figure: Flight reviews are output to a Microsoft Teams channel that is open to the entire company. ​ ​ Figure: Aggregate NPS scores displayed in our proprietary Volato MissionControl application.

26 Aircraft on Firm Order2 31 Aircraft Currently in Fleet1 88 Net Promoter Score4 6th Largest US Light Jet Operator3 Notes (continued): Source ARGUS.

Mark Heinen, Volato’s Chief Financial Officer, commented, “We continue to focus on growing our flight hours and optimizing our demand mix to achieve a higher blended yield and lower empty percentage, all while maintaining a world-class Net Promoter Score.

Volato released a Net Promoter Score of 88 for 2023, reflecting the company's dedication to customer-designed service and continuous improvement.

…and greater oversight across our operations. ​ ​ Figure: Flight reviews are output to a Microsoft Teams channel that is open to the entire company. ​ ​ Figure: Aggregate NPS scores displayed in our proprietary Volato MissionControl application.

Figure: Aggregate NPS scores displayed in our proprietary Volato MissionControl application. 12 Table of Contents One of our core aims is to improve customer satisfaction by enabling real-time interactions across our entire enterprise.

…+$422 $5,187 $4,629 +$558 Floating Fleet 24 11 +13 24 11 +13 Light Jet Market Share 2.9% 1.3% +1.6% 2.9% 1.3% +1.6% Net Promoter Score 88 N/A N/A 88 N/A N/A Fourth Quarter and Full Year Financial Summary Total revenue for the fourth quarter decreased…

26 Aircraft on Firm Order2 29 Aircraft Currently in Fleet1 88 Net Promoter Score4 6th Largest US Light Jet Operator3 Notes (continued): 3. Source ARGUS.

…and greater oversight across our operations. ​ ​ Figure: Flight reviews are output to a Microsoft Teams channel that is open to the entire company. ​ ​ Figure: Aggregate NPS scores displayed in our proprietary Volato MissionControl application.

Volato expanded its operational KPI disclosures to supplement Net Promoter Score metrics previously disclosed.

…$4,913 $5,348 Floating Fleet 6 10 11 11 15 18 20 24 Light Jet Market Share 0.7% 0.9% 1.1% 1.3% 1.7% 2.5% 2.5% 2.9% Net Promoter Score N/A N/A N/A N/A 86 89 90 88 Empty Percentage The Company defines Empty Percentage as live hours for owner, program,…

…and greater oversight across our operations. ​ ​ Figure: Flight reviews are output to a Microsoft Teams channel that is open to the entire company. ​ ​ Figure: Aggregate NPS scores displayed in our proprietary Volato MissionControl application.

Volato reports operational KPIs for 2023, including Net Promoter Score sourced from post-flight customer surveys beginning Q1 2023.

…and greater oversight across our operations. ​ ​ Figure: Flight reviews are output to a Microsoft Teams channel that is open to the entire company. ​ ​ Figure: Aggregate NPS scores displayed in our proprietary Volato MissionControl application.

…and greater oversight across our operations. ​ ​ Figure: Flight reviews are output to a Microsoft Teams channel that is open to the entire company. ​ ​ Figure: Aggregate NPS scores displayed in our proprietary Volato MissionControl application.

…and greater oversight across our operations. ​ ​ Figure: Flight reviews are output to a Microsoft Teams channel that is open to the entire company. ​ ​ Figure: Aggregate NPS scores displayed in our proprietary Volato MissionControl application.

…and greater oversight across our operations. ​ ​ Figure: Flight reviews are output to a Microsoft Teams channel that is open to the entire company. ​ ​ Figure: Aggregate NPS scores displayed in our proprietary Volato MissionControl application.

Trailing 6-month Net Promoter Score as of July 1, 2023. Includes 11 HondaJets and 4 Gulfstream G280s scheduled for delivery in 2024.