Viking Holdings Ltd
vikingcruises.com ↗In their words
“It's actually one of our highest-rated NPS scores. That being said, as a percentage of capacity, Egypt is a couple percentage points.”
“For the 2025 season, our Net Promoter Scores were 73 for Viking River, 71 for Viking Ocean and 74 for Viking Expedition. Based on our 2025 season survey, on a scale of 0 to 10, 80% and 78% of our Viking River and Viking Ocean guests, respectively,…”
“For the 2024 season, as of June 30, 2024, our Net Promoter Scores were 72 for Viking River, 68 for Viking Ocean and 74 for Viking Expedition.”
Disclosed NPS over time
Every Net Promoter Score Viking Holdings Ltd has published, by date.
NPS disclosures (8)
For the 2025 season, our Net Promoter Scores were 73 for Viking River, 71 for Viking Ocean and 74 for Viking Expedition. Based on our 2025 season survey, on a scale of 0 to 10, 80% and 78% of our Viking River and Viking Ocean guests, respectively,…
For the 2024 season, our Net Promoter Scores were 71 for Viking River, 68 for Viking Ocean and 74 for Viking Expedition. Based on our 2024 season survey, on a scale of 0 to 10, 78.6% and 76.6% of our Viking River and Viking Ocean guests, respectively,…
It's actually one of our highest-rated NPS scores. That being said, as a percentage of capacity, Egypt is a couple percentage points.
For the 2024 season, as of June 30, 2024, our Net Promoter Scores were 72 for Viking River, 68 for Viking Ocean and 74 for Viking Expedition.
Viking has achieved high net promoter scores on products tailored for Chinese consumers.
For the 2023 season, as of December 31, 2023, our Net Promoter Scores were 70 for Viking River, 63 for Viking Ocean and 74 for Viking Expedition.
For the 2023 season, as of December 31, 2023, our Net Promoter Scores were 70 for Viking River, 63 for Viking Ocean and 74 for Viking Expedition.
For the 2023 season, as of December 31, 2023, our Net Promoter Scores were 70 for Viking River, 63 for Viking Ocean and 74 for Viking Expedition.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.