Controladora Vuela Compania de Aviacion, S.A.B. de C.V.
volaris.com ↗In their words
“Has ensured operational continuity, and is reflected in our customer satisfaction metrics, including on-time performance of 83.8%, a scheduled completion rate of 99.6%, and a Net Promoter Score of 39%, one of the highest quarterly scores in our history.”
“Overall, we achieved a Net Promoter Score of 37.4%, significantly outperforming low-cost carriers in the United States, which typically report low-single-digit or even negative scores.”
“This is highlighted by an increased Net Promoter Score currently at 37%. During the quarter, we continued to capitalize on strong market trends in the domestic and transborder segments.”
Disclosed NPS over time
Every Net Promoter Score Controladora Vuela Compania de Aviacion, S.A.B. de C.V. has published, by date.
NPS disclosures (30)
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
At the same time, our NPS remains strong in the 40s, reflecting how our customers continue to recognize the total value we deliver across our flights, products and services.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
…has ensured operational continuity, and is reflected in our customer satisfaction metrics, including on-time performance of 83.8%, a scheduled completion rate of 99.6%, and a Net Promoter Score of 39%, one of the highest quarterly scores in our history.
Overall, we achieved a Net Promoter Score of 37.4%, significantly outperforming low-cost carriers in the United States, which typically report low-single-digit or even negative scores.
Volaris reported Net Promoter Score improved to 34% in Q3 2024 while ancillary revenues increased to 51% of operating revenues.
This is highlighted by an increased Net Promoter Score currently at 37%. During the quarter, we continued to capitalize on strong market trends in the domestic and transborder segments.
We are seeing the results in an improved net promoter score of above 40%. Going forward, as we move into the seasonally stronger second half, our bookings indicate ongoing robust performance.
In 2023, we conducted Net Promoter Score (NPS) surveys during the year with an average of 61,017 monthly responses; as we expand our operations, this number will likely increase.
Volaris achieved a net promoter score of 32% in the first quarter, a positive result despite recent engine-related route reductions and cancellations.
In spite of the challenges posed by the initial round of GTF engine inspections, Volaris demonstrated remarkable resilience in the operational performance and a solid net promoter score throughout the third quarter.
In 2022, we conducted Net Promoter Score (NPS) surveys during the first and fourth quarters with an average of 45,658 monthly responses; as we expand our operations, this number will likely increase.
During the summer peak, we had strong on-time performance despite the congestion at the Mexico City International Airport and had positive Net Promoter Scores as well.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
On-time performance was 80% for the full year with a scheduled completion of 98% and an improved customer service Net Promoter Score.The guidance for ASM growth for 2020 continues to be 10% plus or minus 2 percentage points depending on market conditions.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
These tools have increased Net Promoter Scores year-over-year while reducing operating costs. We were recognized by air travel intelligence company OAG and airline ratings for our on-time performance and safe operation.
Volaris customer service metrics, the net promoter score, hit its best level for the year. We had an on-time performance of 82% arrival plus 15 during the high season.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
We base part of our employee compensation on customer service, which is measured through a net promoter score obtained from customer interviews.
Retention disclosures (1)
Volaris Group expands communications and media vertical with focus on driving growth and existing customer retention.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.