Swiggy
swiggy.com ↗In their words
“Swiggy's Bolt service enhances growth and customer retention, contributing over 10% of orders with 10-minute delivery times.”
“Swiggy's One Blck programme will strengthen customer retention and loyalty in the competitive Indian food delivery market.”
“Swiggy partners with SwopStore to boost sales and customer retention through loyalty initiatives.”
NPS disclosures (4)
Swiggy highlighted industry-leading Net Promoter Scores and high customer retention rates during IPL 2023.
Swiggy's food delivery business demonstrates strong customer partnerships reflected in industry-best NPS, repeat orders, and retention rates.
Swiggy, in acquisition talks with Uber Eats India, strengthened market share with industry-best repeat rates and net promoter score.
Swiggy recorded the highest Net Promoter Score among foodtech firms from both consumer and partner sides, according to Redseer consultancy.
Retention disclosures (4)
Swiggy's Bolt service enhances growth and customer retention, contributing over 10% of orders with 10-minute delivery times.
Swiggy's One Blck programme will strengthen customer retention and loyalty in the competitive Indian food delivery market.
Swiggy partners with SwopStore to boost sales and customer retention through loyalty initiatives.
Swiggy reports increased customer retention through engagement strategies despite a 26% reduction in ad spend in FY2024.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.