Gol Intelligent Airlines Inc.
gol.com.br ↗In their words
“A leader in technology development and digital solutions, enabling us to offer the best passenger experience, with a Net Promoter Score of 41 in 2022. · Best Route Network and Global Partnerships: We have a highly integrated network, operating the most…”
“As our #1 Value Along with the strong demand recovery and the increase in the number of passengers transported, GOL saw a critical increase in its NPS by 7 points to 45 – an important service quality metric and the Company’s highest score since…”
“A leader in technology development and digital solutions, enabling us to offer the best passenger experience, with a Net Promoter Score of 36 in 2021. · Best Route Network and Global Partnerships: We have a highly integrated network, operating the most…”
Disclosed NPS over time
Every Net Promoter Score Gol Intelligent Airlines Inc. has published, by date.
NPS disclosures (20)
The Company believes its consistent performance was a key factor in the 24% improvement in its Net Promoter Score (NPS) compared to the previous year.
…a leader in technology development and digital solutions, enabling us to offer the best passenger experience, with a Net Promoter Score of 41 in 2022. · Best Route Network and Global Partnerships: We have a highly integrated network, operating the most…
The Company’s NPS, its main Customer satisfaction indicator, showed an increase of 5 p.p. compared to 3Q21. Since July 1, 2022, in partnership with SMILES, GOL Customers can use the WhatsApp messaging application for free in the Company's flights, a…
GOL’s domestic NPS increased to 44 in 2Q22. In June, GOL received a new award as the airline with the best Wi-Fi in South America by APEX (Airline Passenger Experience Association), based on a survey that collected anonymous opinions from passengers on…
…as our #1 Value Along with the strong demand recovery and the increase in the number of passengers transported, GOL saw a critical increase in its NPS by 7 points to 45 – an important service quality metric and the Company’s highest score since…
…indicators to determine the variable compensation, such as: EBIT, CASK Ex-Fuel, Operational Security (NODSO), Customer Satisfaction Index (NPS) and Individual Performance Assessment. d. how compensation is structured to reflect the evolution of…
…a leader in technology development and digital solutions, enabling us to offer the best passenger experience, with a Net Promoter Score of 36 in 2021. · Best Route Network and Global Partnerships: We have a highly integrated network, operating the most…
GOL’s Net Promoter Score (NPS) reached 43 in the 2Q21, a solid metric resulting from the best-in-market product and its highly engaged Customer service team, as well as our entire team.
Customer experience and personal Safety : GOL’s Net Promoter Score (NPS) was 38 in the quarter, a solid metric resulting from the best-in-market product and a highly engaged Customer service team.
…the variable compensation, such as: EBIT, CASK Ex-Fuel, Operational Security (NODSO), Customer Satisfaction Index (NPS) and Individual Performance Assessment. d. how compensation is structured to reflect the evolution of performance indicators The…
…a leader in technology development and digital solutions, enabling us to offer the best passenger experience, with a Net Promoter Score of 38 in 2020. · Meaningful ESG Track Record and Initiatives: Since 2010, we have prepared annual sustainability…
…the variable compensation, such as: EBIT, CASK Ex-Fuel, Operational Security (NODSO), Customer Satisfaction Index (NPS) and Individual Performance Assessment. d. how compensation is structured to reflect the evolution of performance indicators The…
Customer experience and personal Safety : GOL’s Net Promoter Score (NPS) was 34 in the quarter and 38 in FY20, a solid metric of the winning combination of the Company’s best-in-market product and highly engaged Customer service team.
Customer Experience and Personal Safety: Net Promoter Score (NPS) remained stable at 38 in the quarter and is indicative of the combination of the Company’s best-in-market product and the high engagement of the Customer service team.
These efforts were recognized by our Customers: our NPS reached 38 and we closed June ranked first in the Satisfaction, Solution and Response Time indices of the Consumidor.gov platform,” added Kakinoff.
Our Net Promoter Score (NPS) was 35 in the quarter and is indicative of the winning combination of our best-in-market product and our highly engaged customer service team.
Our Net Promoter Score (NPS) was 35 in the quarter and is indicative of the winning combination of our best-in-market product and our highly engaged customer service team.
Our Net Promoter Score (NPS) reached 38 in the quarter and is indicative of the winning combination of our best-in-market product and our highly engaged Customer service team.
Our Net Promoter Score (NPS) reached 43 in the quarter and is indicative of the winning combination of our best-in-market product and our engaged customer service team.
In 2018, our net promoter score (NPS) was 40 on domestic flights. Our business model is based on innovation, best value proposition and application of low-cost carrier best practices.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.