CAESARS ENTERTAINMENT Corp
caesars.com ↗In their words
“In the first 9 months, we saw a 2.8% increase in our Net Promoter Score and a 5.1% increase in customer service scores from our guests. Moving to Slide 15, we have a balanced approach to capital allocation and we have multiple avenues by which we are…”
“I’m proud to report that we achieved record second quarter overall service and net promoter scores. We also earned four awards from Loyalty360, the association for customer loyalty, including the top honor of the top loyalty company.”
“In addition to realizing a positive shift in our 2016 net promoter score, our sales training initiatives are also generated incremental revenues with non-gaming revenue per full-time employee reaching an all-time high for 2016.We are encouraged by the…”
NPS disclosures (12)
• In January 2020, annual cash bonuses were determined at 95% of target based on 2019 results for the performance criteria, including Adjusted EBITDA, free cash flow, overall customer service and enterprise Net Promoter Score with an additional 5%…
…of 200 points, Adjusted EBITDA must meet or exceed 115% of the goal, free cash flow must meet or exceed 110% of the goal, Overall Service score must meet or exceed a 1% shift in 2019, and the Net Promoter Score must meet or exceed a 1.5% shift in 2019.
…In January 2019, annual cash bonuses were determined based on 2018 results for specific criteria (adjusted EBITDA, overall customer service and enterprise Net Promoter Score (“NPS”)).
• In January 2019, annual cash bonuses were determined based on 2018 results for specific criteria (adjusted EBITDA, overall customer service and enterprise Net Promoter Score (“NPS”)).
This correlates to improvements in customer service, which in 2018 reached an all-time high, while our Net Promoter Scores also increased. In addition, we invest significantly in training and development of our team members.
In the first 9 months, we saw a 2.8% increase in our Net Promoter Score and a 5.1% increase in customer service scores from our guests. Moving to Slide 15, we have a balanced approach to capital allocation and we have multiple avenues by which we are…
15% was attributed to the Overall Service score, while 5% was attributed to the Net Promoter Score question. Net Promoter Score focuses on customers’ likeliness to recommend the property they visited and allows the customer to provide feedback that…
I’m proud to report that we achieved record second quarter overall service and net promoter scores. We also earned four awards from Loyalty360, the association for customer loyalty, including the top honor of the top loyalty company.
…to play by enhancing the guest experience 43,000 EMPLOYEES CERTIFIED IN PROPRIETARY SALES & SERVICE TRAINING ALL TIME HIGH CUSTOMER SERVICE AND NET PROMOTER SCORES ALL TIME HIGH EMPLOYEE SATISFACTION SCORE 35 Note: All figures presented are for…
In addition to realizing a positive shift in our 2016 net promoter score, our sales training initiatives are also generated incremental revenues with non-gaming revenue per full-time employee reaching an all-time high for 2016.We are encouraged by the…
As a result of these efforts, we once again delivered year-over-year improvement in overall service and net promoter scores in the second quarter.
These actions have resulted in improved year-over-year customer satisfaction as measured by Q1 2016 customer service and net promoter scores.
Retention disclosures (1)
Caesars Entertainment pursuing customer retention efforts expected to augment repeat business and customer lifetime value.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.