Intrepid Travel
intrepidtravel.com ↗In their words
“Intrepid Travel achieved a Net Promoter Score of 83, the highest in its 37-year history, in its 2025 Integrated Annual Report.”
“Intrepid's employee Net Promoter Score declined by 10 points to 54, attributed to a greater focus on efficiency.”
“Intrepid's global satisfaction reached the highest level in company history with an average Net Promoter Score of 83.”
Disclosed NPS over time
Every Net Promoter Score Intrepid Travel has published, by date.
NPS disclosures (6)
Intrepid Travel achieved a Net Promoter Score of 83, the highest in its 37-year history, in its 2025 Integrated Annual Report.
Intrepid's employee Net Promoter Score declined by 10 points to 54, attributed to a greater focus on efficiency.
Intrepid's global satisfaction reached the highest level in company history with an average Net Promoter Score of 83.
Intrepid Travel recorded a Net Promoter Score of 81.5, indicating high customer satisfaction, and an employee NPS of 64.
Intrepid Travel boasts a Net Promoter Score of 81.5 as it moves closer to its $1bn ambition with the acquisition of Dutch tour operator Sawadee Reizen.
Intrepid Travel's digital transformation has contributed to a high Net Promoter Score rating by customers.
Retention disclosures (1)
Intrepid Group moved to Salesforce to improve customer retention through data and personalization.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.