RingCentral, Inc.
ringcentral.com ↗In their words
“Within these cohorts, we see stronger ARPU and net retention rates above 100%”
“Stable monthly net retention rates above 99%”
“They're stickier with net retention rate exceeding 100%”
Disclosed NPS over time
Every Net Promoter Score RingCentral, Inc. has published, by date.
NPS disclosures (3)
…exit monthly recurring subscriptions for 2023 was $2.3 billion, (ii) our unlevered adjusted free cash flow margin for 2023 was 14.8%, (iii) our net promoter score for the fourth quarter of 2023 was 5, and (iv) our TSR ranked at the 52 nd percentile.
On this point, our renewed focus on customer care is resulting in improved gross retention and better NPS scores. The combination of better gross retention, improving macro trends and the introduction of our new products should drive higher net…
…exit monthly recurring subscriptions for 2023 was $2.3 billion, (ii) our unlevered adjusted free cash flow margin for 2023 was 14.8%, (iii) our net promoter score for the fourth quarter of 2023 was 5, and (iv) our TSR ranked at the 52 nd percentile.
Retention disclosures (21)
RingCentral 2026 10-Q shows customer retention remained strong with net monthly subscription dollar retention above 99%.
RingCentral reports net dollar retention over 99% in Q1 2026, per Fitch.
Net revenue retention (AI product customers): 100% (Q1 2026) — “within these cohorts, we see stronger ARPU and net retention rates above 100%”
Net revenue retention (core business): 99% (Q4 2025) — “stable monthly net retention rates above 99%”
Net revenue retention (RCAI utilizing customers): 100% (Q4 2025) — “they're stickier with net retention rate exceeding 100%”
Net revenue retention (core business): 99% (Q3 2025) — “stable over 99% monthly net retention rates”
RingCentral has developed client retention systems through subscriptions and internet-based platforms.
Net revenue retention: 100% (Q4 2022) — “our net retention rate in Q4 was again over 100%”
Net revenue retention (upmarket/larger customers): 150% (Q2 2021) — “net dollar retention rate was 150%. That's amazing...help me sort of understand what's driving that 150%”
Churn: 5% (Q1 2021) — “sub-5% annual gross churn rate...benefiting from a higher lifetime value”
Net revenue retention: 99% (Q4 2020) — “Net Monthly Subscription Dollar Retention Rate >99%”
Net revenue retention: 99.4% (Q3 2020 (September 30, 2020)) — “Our Net Monthly Subscription Dollar Retention Rate would then equal 99.4%, or approximately 99%, or one plus the quotient of the Dollar Net Change divided by the Average Monthly Recurring Subscriptions.”
Net revenue retention: 99% (Q2 2020) — “Net Monthly Subscription Dollar Retention Rate >99% ... June 30, 2020”
Churn (office): 10% (2018) — “in 2018 annualized office gross churn for the first time in dipped below 10%”
Net revenue retention (midmarket enterprise): 130% (Q3 2018) — “net retention quarter that it was about a 130% again for the midmarket enterprise segment”
Net revenue retention (upmarket): 130% (Q1 2018) — “the net expansion rate...was over 130% again, the net expansion rate”
Net revenue retention (mid-market and enterprise): 130% (2017) — “our annualized net retention for mid-market and enterprise business was about 130%”
Churn (office): 10% (2017) — “our annual gross churn rate for office improved by 1 full percentage point to 10% in 2017”
Net revenue retention (mid-market and enterprise): 125% (Q2 2017) — “annualized net retention of 125%”
Churn (Office): 10.7% (FY2016) — “annualized gross dollar churn rate for Office was 10.7% in 2016, a 6% improvement compared to 2015”
Net revenue retention (Office): 100% (Q3 2016) — “RingCentral Office net monthly subscription dollar retention was once again over 100%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.