Pharma, medtech & health distribution
Pharmaceuticals, biotech, medical devices, diagnostics and drug distribution. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.
Lighthouse companies
Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.
“NeoGenomics reported Net Promoter Scores in the high 70s across both segments as it expands its commercial representative force.”
“HydraFacial is one of the most in-demand skin health treatments globally with 5 million treatments delivered in 2024 over 175 patents, a 96% worth it rating on RealSelf a…”
“Owlet reported a Dream Sock Net Promoter Score of 77% and blended product NPS of 71% at the end of Q1.”
“We recorded an impressive Net Promoter Score of 67, a Customer Satisfaction Score of over 97%, and annualized revenue churn below 1%. I am incredibly proud of these metri…”
“Also in 2025, our healthcare provider Net Promoter Score was 72.5, a level typically regarded as excellent, reflecting our continued focus on and investment in the patien…”
“To determine the target achievement, the values reported in Fresenius Medical Care’s “Sustainability statement” for the fiscal year 2025 were used for each sub-target. [E…”
“Lumexa Imaging reports Net Promoter Scores above 90 and record employee engagement.”
“Our NPS score is over 80, which puts us in the upper quartile, alongside some of the most beloved brands in the world. We provide a 100% satisfaction guarantee to our cus…”
“Finally, we are also pleased to share the initial results from our annual customer survey, which shows a Net Promoter Score of over 50, which is widely considered an exce…”
“Our relentless focus on building a new model of health has resulted in a robust portfolio of science-driven products and high customer satisfaction, as demonstrated by ou…”
“As of March 1, 2021, our net promoter score was 64 (USA) and reflects responses received since we began collecting net promoter score data in 2019, including multiple res…”
“Delight Customers Achieved three-point increase in global customer net promoter score to 67. Expanded geography operating structure deeper into global organization, allow…”
White space
25 of 31 Fortune 500 companies in pharma, medtech & health distribution (81%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.





Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.
Latest NPS disclosures
More companies in Pharma, medtech & health distribution
Number of entries in brackets.
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.