NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Pharma, medtech & health distribution

Pharma, medtech & health distribution

Pharmaceuticals, biotech, medical devices, diagnostics and drug distribution. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

187
Companies
with a public NPS or retention disclosure
462
NPS disclosures
73 companies gave a number
72
Median disclosed NPS
last 3 years · 87 scores
70
Report retention
NRR, GRR, retention rate, churn or renewal

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

NeoGenomics, Inc.
Diagnostics Lab · neogenomics.com
NEO23 NPS disclosures
77NPS · 2026
20212026
Retention 97% · 2019
“NeoGenomics reported Net Promoter Scores in the high 70s across both segments as it expands its commercial representative force.”
— reported by tipranks.com · 15 Aug 2026
Latest: tipranks.com
SkinHealth Systems Inc.
Beauty Medical Devices · thebeautyhealth.com
SKIN11 NPS disclosures
52NPS · 2025
20202025
Churn 1.1% · 2026
“HydraFacial is one of the most in-demand skin health treatments globally with 5 million treatments delivered in 2024 over 175 patents, a 96% worth it rating on RealSelf a…”
— Marla Malcolm Beck, Chief Executive Officer, SkinHealth Systems Inc. · Earnings call, Q2 2025 · 8 Aug 2025
Latest: Earnings call, Q2 2025
Owlet, Inc.
Baby Health Monitoring · owletcare.com
OWLT12 NPS disclosures
77NPS · 2026
20212026
Retention 85% · 2025
“Owlet reported a Dream Sock Net Promoter Score of 77% and blended product NPS of 71% at the end of Q1.”
— reported by inkl.com · 14 May 2026
Latest: inkl.com
SOPHiA GENETICS
Genomics Diagnostics · sophos.com
SOPH7 NPS disclosures
67NPS · 2026
20202026
NRR 117% · 2026Retention 84% · 2021Churn 0.4% · 2026
“We recorded an impressive Net Promoter Score of 67, a Customer Satisfaction Score of over 97%, and annualized revenue churn below 1%. I am incredibly proud of these metri…”
— SOPHiA GENETICS · SEC 6-K report · filed 8 May 2026
Latest: SEC 6-K report
Myriad Genetics
Genetic Diagnostics · myriad.com
MYGN15 NPS disclosures
72NPS · 2026
20242026
“Also in 2025, our healthcare provider Net Promoter Score was 72.5, a level typically regarded as excellent, reflecting our continued focus on and investment in the patien…”
— Myriad Genetics · SEC proxy statement · filed 14 Apr 2026
Latest: SEC proxy statement
Fresenius Medical Care AG
Dialysis & Health Services · freseniusmedicalcare.com
FMS8 NPS disclosures
73NPS · 2026
20242026
“To determine the target achievement, the values reported in Fresenius Medical Care’s “Sustainability statement” for the fiscal year 2025 were used for each sub-target. [E…”
— Fresenius Medical Care AG · SEC 20-F annual report · filed 24 Feb 2026
Latest: SEC 6-K report
Lumexa Imaging
Medical Imaging Devices · lumexaimaging.com
LMRI7 NPS disclosures
90NPS · 2026
20252026
“Lumexa Imaging reports Net Promoter Scores above 90 and record employee engagement.”
— reported by tipranks.com · 21 Aug 2026
Latest: tipranks.com
PetMed Express
Online Pharmacy · 1-800-petmeds.com
PETS19 NPS disclosures
80NPS · 2023
20192023
“Our NPS score is over 80, which puts us in the upper quartile, alongside some of the most beloved brands in the world. We provide a 100% satisfaction guarantee to our cus…”
— PetMed Express · SEC 8-K filing · filed 8 Feb 2023
Latest: SEC 8-K filing
PACB4 NPS disclosures
50NPS · 2025
20232025
“Finally, we are also pleased to share the initial results from our annual customer survey, which shows a Net Promoter Score of over 50, which is widely considered an exce…”
— Christian Henry, President and Chief Executive Officer, Pacific Biosciences of California, Inc. · Earnings call, Q1 2025 · 8 May 2025
Latest: Earnings call, Q1 2025
Thorne Healthtech, Inc.
Health & Wellness Products
8 NPS disclosures
69NPS · 2023
20212023
Retention 88% · 2023
“Our relentless focus on building a new model of health has resulted in a robust portfolio of science-driven products and high customer satisfaction, as demonstrated by ou…”
— Thorne Healthtech, Inc. · SEC 10-K annual report · filed 31 Mar 2023
Latest: SEC 10-K annual report
BFLY7 NPS disclosures
64NPS · 2021
20202021
“As of March 1, 2021, our net promoter score was 64 (USA) and reflects responses received since we began collecting net promoter score data in 2019, including multiple res…”
— Longview Acquisition Corp. · SEC 10-K annual report · filed 12 May 2021
Latest: SEC 10-K annual report
Varian
Medical Device Manufacturer · varian.com
7 NPS disclosures
67NPS · 2019
20172019
“Delight Customers Achieved three-point increase in global customer net promoter score to 67. Expanded geography operating structure deeper into global organization, allow…”
— Varian · SEC proxy statement · filed 20 Dec 2019
Latest: SEC proxy statement

White space

25 of 31 Fortune 500 companies in pharma, medtech & health distribution (81%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

McKesson
Fortune 500 #8
Reports retention
Cencora
Fortune 500 #10
Eli Lilly
Fortune 500 #65
Merck
Fortune 500 #66
Reports retention
Pfizer
Fortune 500 #69
AbbVie
Fortune 500 #73
Bristol-Myers Squibb
Fortune 500 #90
Thermo Fisher Scientific
Fortune 500 #98
Abbott Laboratories
Fortune 500 #99
Reports retention
Amgen
Fortune 500 #120
Gilead Sciences
Fortune 500 #142
Medline
Fortune 500 #148
Reports retention
Stryker
Fortune 500 #170
Reports retention
Danaher
Fortune 500 #175
GE HealthCare Technologies
Fortune 500 #206
Boston Scientific
Fortune 500 #211
IQVIA Holdings
Fortune 500 #255
Regeneron Pharmaceuticals
Fortune 500 #293
Reports retention
Viatris
Fortune 500 #297
Henry Schein
Fortune 500 #313
Vertex Pharmaceuticals
Fortune 500 #347
Reports retention
Accendra Health
Fortune 500 #382
Biogen
Fortune 500 #395
Solventum
Fortune 500 #441
Zimmer Biomet Holdings
Fortune 500 #446

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 462 in the database →

2026-10-13
—
DexCom G7 Net Promoter Scores have risen for three consecutive quarters, reflecting improved customer feedback. tradingview.com ↗
2026-09-27
—
Microbot Medical reported high user satisfaction with LIBERTY System in survey results. quiverquant.com ↗
2026-09-25
1
Scantox's Employee Net Promoter Score fell sharply from 50 to 1 over three years. medwatch.com ↗
2026-09-23
—
Kinomatic demonstrates industry-leading Net Promoter Score and concierge model reducing post-surgical opioid use. manilatimes.net ↗
2026-09-23
—
MiniMed management said success should be judged by pipeline execution, launch performance and net promoter score trends. investing.com ↗
2026-09-23
—
Everlab demonstrates high patient trust with a staggering Net Promoter Score and $65 million Series A funding. campaignbrief.com ↗
2026-09-22
80
Australian Clinical Labs achieved Net Promoter Score above 80 based on 440,007 responses in 2026 Annual Report. kalkinemedia.com ↗
2026-09-16
60
HeraMED's HeraCARE Hybrid Maternity Care Solution achieved an NPS of 60 in its staged rollout with Lee Health System. smallcaps.com.au ↗
2026-09-01
94
VedaBio partner UCP Merchant Medicine reports Net Promoter Score of 94 against an industry average of 71. biospace.com ↗
2026-08-21
90
Lumexa Imaging reports Net Promoter Scores above 90 and record employee engagement. tipranks.com ↗
2026-08-15
77
NeoGenomics reported Net Promoter Scores in the high 70s across both segments as it expands its commercial representative force. tipranks.com ↗
2026-08-12
90
And patients love the care they receive, which is reflected in our Net Promoter Scores that consistently exceed 90. In fact, Kaufman Hall just published an article titled Radiology strategy was never about radiology, whi Earnings call, Q2 2026 ↗

More companies in Pharma, medtech & health distribution

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.