Mettler-Toledo International Inc.
mt.com ↗In their words
“Our Net Promoter Scores are very high in this area. We launched also new capabilities in service.”
“Our NPS scores and services are outstanding when I compare this to the rest of the industry.”
“Also want to recognize the team here for having really outstanding feedback from our customers in terms of Net Promoter Scores. They are higher than ever.”
NPS disclosures (10)
Our Net Promoter Scores are very high in this area. We launched also new capabilities in service.
Our NPS scores and services are outstanding when I compare this to the rest of the industry.
Also want to recognize the team here for having really outstanding feedback from our customers in terms of Net Promoter Scores. They are higher than ever.
Our Net Promoter Scores in Services are outstanding. Customers love our service, not only because of the proficiency but also again helping them with compliance, etcetera.
…we are meeting and exceeding our customers' expectations through every step of their journey with our sales teams, we have also begun to implement customer feedback loops and net promoter scores for product sales, in addition to what we are already…
And then maybe one other final comment on services like our Net Promoter Scores have continue to be at like all-time highs and they were already high before.
steady increases in our Net Promoter Scores
We have seen continued improvement in our net promoter scores in recent years and throughout 2022, which measure customer satisfaction after a service event.
We saw the value of our service throughout the last 2 years in terms of very favorable Net Promoter Scores. This has reinforced our sales organization the importance of articulating the value of a service contract when the product is sold.
And what we benefit continue to benefit from is we do this net promoter score. And we had a very nice jump in customer satisfaction in Q2 that we saw in our NPS, and it went on throughout the year.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.