QuidelOrtho
quidelortho.com ↗In their words
“Our company has the highest customer service ranking in our markets as measured by Net Promoter Score among some very tough competitors. Advancing the performance of our business also requires investment in top talent.”
“Importantly, as part of the ranking, service track, records a net promoter score for each of the vendors, QuidelOrtho’s score was 20 points higher than our next closest competitor, highlighting that this is a first class service organization, which…”
“QuidelOrtho reported 95%+ contract renewal rate among top 175 global hospitals with long-term customer relationships.”
NPS disclosures (4)
Our company has the highest customer service ranking in our markets as measured by Net Promoter Score among some very tough competitors. Advancing the performance of our business also requires investment in top talent.
QuidelOrtho achieved #1 ranking in Net Promoter Score in the 2025 IMV ServiceTrak awards.
QuidelOrtho ranked No. 1 in customer satisfaction for six years and achieved industry-best NPS for eight consecutive years.
Importantly, as part of the ranking, service track, records a net promoter score for each of the vendors, QuidelOrtho’s score was 20 points higher than our next closest competitor, highlighting that this is a first class service organization, which…
Retention disclosures (1)
QuidelOrtho reported 95%+ contract renewal rate among top 175 global hospitals with long-term customer relationships.
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.