Nephros Inc
nephros.com ↗In their words
“Quarterly retention rates are right around the mid-90s to 92%, 94%”
“Customer retention rates exceeding 90%”
“Our customer retention rate of about 90%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Nephros Q2 2025 earnings highlight improved customer retention through sustainable growth and value recognition.
Retention rate: 93% (Q1 2024) — “quarterly retention rates are right around the mid-90s to 92%, 94%”
Retention rate (Water Filtration): 90% (Q1 2022) — “retention rate well over 90%”
Retention rate (Water Filtration): 90% (2021) — “Customer retention rate of 90%”
Retention rate: 90% (Q4 2021) — “customer retention rates exceeding 90%”
Retention rate: 90% (Q4 2020) — “our customer retention rate of about 90%”
Retention rate: 90% (Q3 2020) — “our customer retention rate remaining over 90%”
Retention rate: 94% (FY2019, quarterly measurement) — “Our customer retention rate was 94%, measured quarterly.”
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.