Evotec SE
evotec.com ↗In their words
“Customer retention rates north of 90%”
“Retention rate of more than 90% of our partners over the last years”
“We have demonstrated solid customer retention rates, as defined by the percentage of revenues from customers with whom we had a relationship within the prior year, above 90% in each of the last three years. Repeat business was 94% in 2024, 93% in 2023 and 92% in 2022 respectively.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Retention rate: 94% (FY2024) — “We have demonstrated solid customer retention rates, as defined by the percentage of revenues from customers with whom we had a relationship within the prior year, above 90% in each of the last three years. Repeat business was 94% in 2024, 93% in 2023 and 92% in 2022 respectively.”
Retention rate: 93% (FY2023) — “customer retention rates, as defined by the percentage of revenues from customers with whom we had a relationship within the prior year, above 90% in each of the last three years. Repeat business was 93% in 2023”
Retention rate: 90% (Q4 2023) — “customer retention rates north of 90%”
Retention rate: 90% (Q2 2021) — “retention rate of more than 90% of our partners over the last years”
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.