Medco Health Solutions Inc
In their words
“Completed over 90% of 2011 scheduled and early elective client renewals”
“Our 2011 client retention rate remains at over 99 percent”
“Our client retention rate as measured by drug spend remains in excess of 99 percent”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (18)
Retention rate: 90% (2011) — “Completed over 90% of 2011 scheduled and early elective client renewals”
Retention rate: 99% (Q1 2011) — “Our 2011 client retention rate remains at over 99 percent”
Gross revenue retention: 99% (FY2010) — “our client retention rate as measured by drug spend remains in excess of 99 percent”
Retention rate: 95% (2010) — “~95% Client Retention Rate”
Retention rate: 98% (2009) — “client retention that exceeded 98% and client renewals that exceeded $23 billion”
Retention rate: 99% (2010) — “2010 client retention rate stands at a record 99%”
Retention rate: 99% (Q3 2009) — “Client retention rate 99%”
Retention rate: 96.6% (2008) — “Target retention rate for 2008 was 96.6%”
Retention rate: 98% (Q4 2008) — “Client retention rate 98%”
Retention rate: 96.5% (Q3 2008) — “Client retention rate 96.5%”
Retention rate: 96.5% (2009 (3Q08 forecast)) — “96.5% Client retention rate *As of 3Q08”
Retention rate: 98% (2008 (3Q08)) — “98% Client retention rate *As of 3Q08”
Retention rate: 96.3% (Q2 2007) — “Renewed nearly 95% of drug spend scheduled to renew in 2007 96.3% Client retention rate”
Retention rate: 96.4% (Q1 2007) — “a client retention rate of 96.4 percent after completing nearly 90 percent of our scheduled 2007 renewals”
Retention rate: 97.5% (2006) — “Client retention rate – average contract length 4.5 years 97.5%”
Retention rate: 97.5% (2006) — “Client retention rate – average contract length 4.5 years 97.5%”
Retention rate: 93% (2003 (expected)) — “We expect our client retention rate to decline to 93% in 2003 as a result of some larger clients not renewing contracts with us.”
Retention rate: 94% (1998-2002) — “In each year from 1998 through 2002, we retained clients accounting for at least 94% of our net revenues.”
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.