Pacific Biosciences of California, Inc.
In their words
“Finally, we are also pleased to share the initial results from our annual customer survey, which shows a Net Promoter Score of over 50, which is widely considered an excellent rating, underscoring our commitment to customer satisfaction, innovative…”
“Further encouraging are the results from our annual customer survey which shows an NPS score of 56 among those surveyed. In addition, 9 out of 10 respondents reported being satisfied or very satisfied with their Revio system.”
“With that, I am pleased that our annual customer survey was completed in the quarter resulting in a final Net Promoter score of 62. This demonstrates our commitment to delighting our customers and we look forward to continuing to offer best-in-class…”
Disclosed NPS over time
Every Net Promoter Score Pacific Biosciences of California, Inc. has published, by date.
NPS disclosures (6)
…Customer net promoter score (NPS) of a certain level • Employee engagement survey score of a certain level; and •
Finally, we are also pleased to share the initial results from our annual customer survey, which shows a Net Promoter Score of over 50, which is widely considered an excellent rating, underscoring our commitment to customer satisfaction, innovative…
…5-15%, depending on the level of achievement as determined by our Board of Directors, consisting of achieving certain customer and employee net promoter scores, in addition to any other extraordinary achievements as determined by our Board of Directors.
Further encouraging are the results from our annual customer survey which shows an NPS score of 56 among those surveyed. In addition, 9 out of 10 respondents reported being satisfied or very satisfied with their Revio system.
With that, I am pleased that our annual customer survey was completed in the quarter resulting in a final Net Promoter score of 62. This demonstrates our commitment to delighting our customers and we look forward to continuing to offer best-in-class…
So I'm incredibly pleased with our initial results from our in-progress annual customer survey, showing a Net Promoter Score of over 60, a significant improvement over last year and higher than other sequencing providers have reported.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.