Vertex Pharmaceuticals Incorporated
vertex.com ↗In their words
“NRR was 112%, up 2 full percentage points compared to last year's first quarter”
“Our gross revenue retention rate, or GRR, was 95.6% at quarter end”
“Our gross revenue retention rate, or GRR, was 95% at quarter end”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (39)
Vertex maintained gross revenue retention of 95% in Q2 2026.
Vertex maintains robust net revenue retention of 105% and gross retention of 95%, demonstrating resilience in its tax automation niche.
Vertex reported a Net Revenue Retention rate of 105%.
Vertex reported a net revenue retention rate of 105% in Q1 2026, down 4 percentage points from 109% year-over-year.
Vertex reported a decline in net revenue retention, though strong sales and free cash flow growth offset the metric's weakness in Q1 2026.
Vertex Q1 beat and raised guidance with gross revenue retention stable at 95% and net revenue retention held steady.
Vertex reported Q1 2026 net revenue retention (NRR) of 105%, down from 109% a year prior, with gross revenue retention of 95%.
Gross revenue retention: 95% (Q1 2026) — “Gross Revenue Retention Rate 95% as of March 31, 2026 and 95% as of March 31, 2025.”
Gross revenue retention: 94% (Q4 2025) — “Gross Revenue Retention ("GRR") was 94%, compared to 95% at both December 31, 2024.”
Net revenue retention: 105% (Q4 2025) — “Net Revenue Retention ("NRR") was 105%, compared to 109% at December 31, 2024.”
Net revenue retention (direct customers): 107% (Q3 2025) — “Net Revenue Retention ("NRR") was 107%, compared to 111% at September 30, 2024”
Net revenue retention (direct customers): 108% (Q2 2025) — “Net Revenue Retention ("NRR") was 108%, compared to 110% at June 30, 2024”
Gross revenue retention (direct customers): 95% (Q4 2024) — “Gross Revenue Retention ("GRR") was 95%, consistent with both December 31, 2023, and September 30, 2024”
Net revenue retention (direct customers): 109% (Q4 2024) — “Net Revenue Retention ("NRR") was 109%, compared to 113% at December 31, 2023”
Net revenue retention (direct customers): 111% (Q3 2024) — “Net Revenue Retention ("NRR") was 111%, compared to 111% at September 30, 2023, and 110% at June 30, 2024.”
Net revenue retention (direct customers): 110% (Q2 2024) — “Net Revenue Retention ("NRR") was 110%, compared to 111% at June 30, 2023, and 112% at March 31, 2024.”
Net revenue retention: 112% (Q1 2024) — “NRR was 112%, up 2 full percentage points compared to last year's first quarter”
Net revenue retention: 112% (Q1 2024) — “Net revenue retention at March 31, 2024 is expected to be between 111% and 113%”
Gross revenue retention (direct customers): 95% (December 31, 2023) — “Gross Revenue Retention ("GRR") was 95%, compared to 96% at both December 31, 2022”
Net revenue retention (direct customers): 113% (December 31, 2023) — “Net Revenue Retention ("NRR") was 113%, compared to 110% at December 31, 2022”
Net revenue retention: 111% (Q2 2023) — “As of June 30, 2023 Net Revenue Retention Rate 111% (2022: 110%)”
Gross revenue retention: 96% (Q4 2022) — “Gross Revenue Retention ("GRR") was 96%, an increase from 95% at December 31, 2021”
Net revenue retention: 110% (Q4 2022) — “Net Revenue Retention ("NRR") was 110%, an increase from 108% at December 31, 2021”
Gross revenue retention (direct customers): 96% (Q3 2022) — “Gross Revenue Retention ("GRR") was 96% in the third quarter of 2022, an increase from 95% for the quarter ended September 30, 2021”
Net revenue retention (direct customers): 109% (Q3 2022) — “Net Revenue Retention ("NRR") was 109% in the third quarter of 2022, an increase from 106% for the quarter ended September 30, 2021”
Gross revenue retention: 96% (June 30, 2022) — “Gross Revenue Retention Rate 96 % (2022) vs 94 % (2021)”
Net revenue retention: 110% (Q1 2022) — “For the three months ended March 31, 2022: Net Revenue Retention Rate 110%. The 500 basis point increase in NRR to 110% at March 31, 2022 from 105% for the same period in 2021”
Gross revenue retention: 96% (Q1 2022) — “Our gross revenue retention rate, or GRR, was 95.6% at quarter end”
Net revenue retention: 108% (Q4 2021) — “Net Revenue Retention ("NRR") rate was 108% in the fourth quarter of 2021, an increase from 106% in both the December 31, 2020”
Gross revenue retention: 95% (Q4 2021) — “Our gross revenue retention rate, or GRR, was 95% at quarter end”
Gross revenue retention: 94.3% (Q2 2021) — “Our gross revenue retention rate or GRR was 94.3% at quarter end which excludes the internal migrations by customers to our cloud solutions, which were approximately 4%”
Net revenue retention: 105% (Q1 2021) — “NRR from 109% for the three months ended March 31, 2020 to 105% for the same period in 2021”
Gross revenue retention: 95% (Q1 2021) — “Our gross revenue retention rate or GRR was 95% at quarter end, which excludes the impact of existing customers migrating to our cloud solutions, which was approximately 4%”
Net revenue retention: 108% (FY2020) — “has averaged 108% over the last four quarters”
Net revenue retention: 106% (Q4 2020) — “Net Revenue Retention Rate was 106% in the fourth quarter of 2020”
Gross revenue retention: 91% (FY2020) — “Our gross revenue retention remained at 91%, which is consistent throughout the 2020 quarters.”
Net revenue retention: 108% (Q2 2020) — “Net Revenue Retention Rate ("NRR") was 108%, which was consistent on a year-over-year basis.”
Gross revenue retention: 91% (Q2 2020) — “Our gross revenue retention rate in the quarter was 91%, which is consistent with many of the prior periods.”
Net revenue retention: 109% (FY2019) — “Our NRR was 109% as of December 31, 2019 and March 31, 2020.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.