Owens & Minor, Inc.
In their words
“This continues to be validated by Net Promoter Scores that have exceeded the industry average for the last several years. We also have a broad range of growing product offerings and capabilities, which provides us the ability to serve patients in the…”
“Net Promoter Scores of 2-3x Commercial (3) healthcare benchmarks p. 12 p.”
“Leader in Home-based Care Access to ~85% of U.S. population Growing Medicare Advantage population Majority of payor partnerships are evergreen Rated Best Overall Diabetes Supplier 2020-2023 Net Promoter Scores of 2-3x healthcare benchmarks 1 As of FY24.”
NPS disclosures (6)
…Net Promoter Scores of 2-3x Commercial (3) healthcare benchmarks p. 12 p.
This continues to be validated by Net Promoter Scores that have exceeded the industry average for the last several years. We also have a broad range of growing product offerings and capabilities, which provides us the ability to serve patients in the…
…Leader in Home-based Care Access to ~85% of U.S. population Growing Medicare Advantage population Majority of payor partnerships are evergreen Rated Best Overall Diabetes Supplier 2020-2023 Net Promoter Scores of 2-3x healthcare benchmarks 1 As of FY24.
…Access to ~85% of U.S. population Growing Medicare Advantage population Majority of payor partnerships are evergreen Rated Best Overall Diabetes Supplier 2020-2023 Net Promoter Scores of 2-3x healthcare benchmarks 290M Active patients ~3M 1 As of FY23.
…Net Promoter Scores of 2-3x healthcare benchmarks Proprietary to Owens & Minor, Inc. 40 Market Leader in Home-based Care 1200+ Branded manufacturers Contracted with High Quality Manufacturers Proprietary to Owens & Minor, Inc.
…Managed Care Contracts…650+ with over 2,000 plan designs Nationwide Network to Optimize Shipping Distance and Time Consistently High Patient Satisfaction Scores: NPS > 2x Healthcare Industry Benchmarks Providing Quality Products Across Markets…
Retention disclosures (1)
Fitch ratings note Owens & Minor's focus on customer wins and retention as a driver of revenue growth.
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.