Waters Corporation
waters.com ↗In their words
“To that is our unique position with Empower coupled with, how well we've done with service attachment rates where our Net Promoter Scores are on service our launches in bioseparation columns, as well as the progress that we've made on our e-commerce…”
“And on top of that, you've heard me talk about the customer experience, and we rigorously measure loyalty and the Net Promoter Score and our customer experience, which is highly correlated to increasing net service lines.”
“Industry-leading net promoter scores according to the Technology & Services Industry Association”
NPS disclosures (5)
industry-leading net promoter scores according to the Technology & Services Industry Association
…economics Innovation leader in reagents 3 Dedicated 82% service teams ~80% BD Biosciences Reagents as % of Net Promoter Score (NPS) Flow Clinical revenue Ranked #1 by customers 2025 WATERS CORPORATION 10 3 2 Biosciences & Diagnostic Solutions…
• Increase our service attachment rate to over 50%, with our service team achieving top ranking by our customers, with industry-leading net promoter scores according to the Technology & Services Industry Association;
…to that is our unique position with Empower coupled with, how well we've done with service attachment rates where our Net Promoter Scores are on service our launches in bioseparation columns, as well as the progress that we've made on our e-commerce…
And on top of that, you've heard me talk about the customer experience, and we rigorously measure loyalty and the Net Promoter Score and our customer experience, which is highly correlated to increasing net service lines.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.