Express Scripts
express-scripts.com ↗In their words
“Its clinical programs) Client and customer satisfaction are high as measured by client retention rates (95%+) and NPS score for specialized care models for the most chronic and complex dieases (above 70) Deep expertise and knowledge help clients…”
“Achievement of certain strategic and operational goals in 2016, including a client retention rate of approximately 98%”
“Achievement of certain strategic and operational goals, including a client retention rate of 97%”
NPS disclosures (1)
…its clinical programs) Client and customer satisfaction are high as measured by client retention rates (95%+) and NPS score for specialized care models for the most chronic and complex dieases (above 70) Deep expertise and knowledge help clients…
Retention disclosures (4)
Icahn argues that Express Scripts' loss of Anthem business foreshadows future customer retention challenges following the Cigna acquisition.
Express Scripts has benefitted from strong customer retention lately, supporting solid guidance for 2018.
Retention rate: 98% (FY2016) — “achievement of certain strategic and operational goals in 2016, including a client retention rate of approximately 98%”
Retention rate: 97% (FY2015) — “achievement of certain strategic and operational goals, including a client retention rate of 97%”
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.