Change Healthcare Inc.
changehealthcare.com ↗In their words
“Our customer retention rate for our top 50 provider and top 50 payer customers was 100% for the fiscal year ended March 31, 2022.”
“Our customer retention rate for our top 50 provider and top 50 payer customers was 99% for the fiscal year ended March 31, 2021.”
“Our customer retention rate for our top 50 provider and top 50 payer customers was 99% for the fiscal year ended March 31, 2020.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Retention rate (top 50 provider and top 50 payer customers): 100% (FY2022) — “Our customer retention rate for our top 50 provider and top 50 payer customers was 100% for the fiscal year ended March 31, 2022.”
Retention rate (top 50 provider and top 50 payer customers): 99% (FY2021) — “Our customer retention rate for our top 50 provider and top 50 payer customers was 99% for the fiscal year ended March 31, 2021.”
Retention rate (top 50 provider and top 50 payer customers): 99% (Fiscal year ended March 31, 2020) — “Our customer retention rate for our top 50 provider and top 50 payer customers was 99% for the fiscal year ended March 31, 2020.”
Retention rate (top 50 provider and top 50 payer customers): 100% (fiscal year ended March 31, 2019) — “The Joint Venture's customer retention rate for its top 50 provider and top 50 payer customers for the fiscal year ended March 31, 2019 was 100%”
Retention rate (top 50 provider and top 50 payer customers): 100% (Q3 FY2018 (quarter ended December 31, 2018)) — “customer retention rate for our top 50 provider and top 50 payer customers for the fiscal year ended March 31, 2018 was 100% for the fiscal quarter ended December 31, 2018”
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.