OPKO Health, Inc.
opko.com ↗In their words
“Scarlet is now available to more than 150 million homes across the U.S., has a lifetime net promoter score of 92 and a client retention rate of 100%.”
“Retention rate among urologists utilizing the test is also an important metric, with 80% of the urologists have ordered 4Kscore in Q1 2018 continuing to order this test in Q2 2018”
“Has a client retention rate of 100%”
NPS disclosures (1)
Scarlet is now available to more than 150 million homes across the U.S., has a lifetime net promoter score of 92 and a client retention rate of 100%.
Retention disclosures (2)
Retention rate (Scarlet Health): 100% (Q2 2022) — “has a client retention rate of 100%”
Retention rate (4Kscore test / urologists): 80% (Q2 2018) — “retention rate among urologists utilizing the test is also an important metric, with 80% of the urologists have ordered 4Kscore in Q1 2018 continuing to order this test in Q2 2018”
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.