DexCom
dexcom.com ↗In their words
“Our net promoter score related to our customer service and technical support functions is back up to 70%, getting us back to best in industry standards.”
“With g 7 net promoter scores increasing in each of the last 3 quarters. Based on this positive customer feedback, strong adoption trends, and growing interest across the market, we remain on track to convert nearly 50% of our U.S. customer base to the…”
“As Jereme mentioned, our NPS scores have been going up quite a bit, and I do think that bodes well for the future when we think about retention and utilization.”
NPS disclosures (13)
DexCom G7 Net Promoter Scores have risen for three consecutive quarters, reflecting improved customer feedback.
DXCM reported improved net promoter scores cited as drivers of product uptake during international expansion.
With g 7 net promoter scores increasing in each of the last 3 quarters. Based on this positive customer feedback, strong adoption trends, and growing interest across the market, we remain on track to convert nearly 50% of our U.S. customer base to the…
As Jereme mentioned, our NPS scores have been going up quite a bit, and I do think that bodes well for the future when we think about retention and utilization.
Customer satisfaction also continues to reach new levels as our U.S. net promoter score hit another all-time record in the second quarter. Our own customers value the differentiated experience at DexCom provides with consistent praise for our real-world…
In the first quarter, our net promoter scores for G6 remained near record levels, with customers also indicating that the strategies and tools that we have implemented are simplifying their experiences with DexCom.
Add to that the fact that our NPS scores are higher than they've ever been. So patients are very happy and satisfied with the DexCom experience, which leads to them staying on the system and also being on the system more time.
And so as you think about the customer experience that we're trying to create here, we've been talking about increases in Net Promoter Scores.
Our Net Promoter Scores approached record levels amongst our users, and in particular, our Medicare customers including those with Type 2 diabetes on intensive insulin therapy, a testament to the simplicity of our DexCom G6 system in the value of…
As Kevin noted, we are meeting this shift toward real-time CGM with a product in G6 that customers love, leading to our record Net Promoter Score levels.
And I think encouragingly, we're seeing NPS scores start to reach some of their highest levels here in recent weeks than what we've seen over the last 18 to 24 months even before we started down the path of taking some of the things outside the States…
We recently, for example, reviewed some Net Promoter Scores today coming from an independent source and our G6 Net Promoter Scores were off the chart.
Our net promoter score related to our customer service and technical support functions is back up to 70%, getting us back to best in industry standards.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.