IKARIA, INC.
In their words
“In 2009, we conducted a comprehensive survey of approximately 175 customers (clinicians and hospital administrators) using a Net Promoter Score, or NPS, as a key performance metric for tracking customer satisfaction and brand equity.”
“In 2009, we conducted a comprehensive survey of approximately 175 customers (clinicians and hospital administrators) using a Net Promoter Score, or NPS, as a key performance metric for tracking customer satisfaction and brand equity.”
“In 2009, we conducted a comprehensive survey of approximately 175 customers (clinicians and hospital administrators) using a Net Promoter Score, or NPS, as a key performance metric for tracking customer satisfaction and brand equity.”
NPS disclosures (6)
In 2009, we conducted a comprehensive survey of approximately 175 customers (clinicians and hospital administrators) using a Net Promoter Score, or NPS, as a key performance metric for tracking customer satisfaction and brand equity.
In 2009, we conducted a comprehensive survey of approximately 175 customers (clinicians and hospital administrators) using a Net Promoter Score, or NPS, as a key performance metric for tracking customer satisfaction and brand equity.
In 2009, we conducted a comprehensive survey of approximately 175 customers (clinicians and hospital administrators) using a Net Promoter Score, or NPS, as a key performance metric for tracking customer satisfaction and brand equity.
In 2009, we conducted a comprehensive survey of approximately 175 customers (clinicians and hospital administrators) using a Net Promoter Score, or NPS, as a key performance metric for tracking customer satisfaction and brand equity.
In 2009, we conducted a comprehensive survey of approximately 175 customers (clinicians and hospital administrators) using a Net Promoter Score, or NPS, as a key performance metric for tracking customer satisfaction and brand equity.
In 2009, we conducted a comprehensive survey of approximately 175 customers (clinicians and hospital administrators) using a Net Promoter Score, or NPS, as a key performance metric for tracking customer satisfaction and brand equity.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.