Ortho Clinical Diagnostics Holdings plc
orthoclinicaldiagnostics.com ↗In their words
“Our superior service and customer performance contribute to our revenue retention rate of approximately 98% in 2021”
“High revenue retention rate of approximately 98% in 2020”
“High revenue retention rate of approximately 99% in 2019”
NPS disclosures (1)
…Decrease in service interventions* 100% Ortho teams trained in Customer Excellence Closed Loop Process Improvement 82% Improvement in Global NPS Score (2015 – 2020) 89% Same Day Fix Speed of Response People Reliability ORTHO CARE™ Key Drivers…
Retention disclosures (3)
Retention rate: 98% (FY2021) — “Our superior service and customer performance contribute to our revenue retention rate of approximately 98% in 2021”
Net revenue retention: 98% (2020) — “high revenue retention rate of approximately 98% in 2020”
Gross revenue retention: 99% (FY2019) — “high revenue retention rate of approximately 99% in 2019”
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.