Certara, Inc.
certara.com ↗In their words
“The software net retention rate was 106% in the quarter. Looking at our software bookings performance by tier, we saw performance at or above plan across all 3 customer tiers”
“The software net retention rate was 107% in the quarter and 105% on the year, consistent with our plan.”
“The software net retention rate was 104% in the quarter, consistent with our full year plan.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (39)
Net revenue retention (software): 106% (Q1 2026) — “The software net retention rate was 106% in the quarter. Looking at our software bookings performance by tier, we saw performance at or above plan across all 3 customer tiers”
Net revenue retention (software): 107% (Q4 2025) — “The software net retention rate was 107% in the quarter and 105% on the year, consistent with our plan.”
Net revenue retention (software): 104% (Q3 2025) — “the software net retention rate was 104% in the quarter, consistent with our full year plan.”
Net revenue retention (software): 107.6% (Q2 2025) — “The software net retention rate was 107.6% in the quarter, consistent with our full year plan.”
Net revenue retention (software): 102% (Q1 2025) — “The software net retention ratio was 102% in the quarter. With organic software revenue growth up 4% in Q1, consistent with our plan”
Net revenue retention (software): 106% (Q4 2024) — “The software net retention rate was 106% in the quarter and 108% on the year, which is consistent with our long-term growth profile.”
Net revenue retention (software): 110% (YTD 2024) — “on a year-to-date basis, our NRR is 110”
Net revenue retention (software): 108% (Q2 2024) — “The software net retention rate was 108%, which is consistent with our long-term growth profile.”
Net revenue retention: 114.1% (Q1 2024) — “Net Retention Rates 114.1 % 110.5 % ... measures the percentage of recurring revenue that is retained from existing software customers”
Net revenue retention (software): 114% (Q1 2024) — “In the first quarter, the software net retention rate was 114% and which is consistent with our long-term growth profile.”
Net revenue retention (technology-enabled services customers): 96% (FY2023) — “net revenue repeat rate of 96% for our technology-enabled services customers from 2022 to 2023”
Retention rate (software customers): 88% (FY2023) — “aggregate renewal rate of 88% for our software customers from 2022 to 2023”
Net revenue retention: 109% (Q4 2023 and FY2023) — “net retention rate was 109%, which is consistent with our long-term growth algorithm”
Retention rate: 86% (Q3 2023) — “software aggregate renewal rate was 86% in the third quarter”
Net revenue retention: 107% (Q3 2023) — “net retention rate was 107%”
Net revenue retention: 112% (Q2 2023) — “net retention rate, 112%”
Retention rate (Software): 93% (Q2 2023) — “software aggregate renewal rate was 93% in the second quarter”
Retention rate (Software): 90% (Q1 2023) — “software aggregate renewal rate was 90% in the first quarter”
Net revenue retention (technology-driven services): 101% (FY2022) — “net revenue repeat rate (defined as the level of technology-driven services revenue...accounting for expansion and churn) of 101% for our technology-driven services customers from 2021 to 2022”
Retention rate (software): 91% (FY2022) — “aggregate renewal rate of 91% for our software customers from 2021 to 2022”
Retention rate (Software): 88% (Q4 2022) — “software aggregate renewal rate was 88% in the fourth quarter”
Retention rate: 93% (Q3 2022) — “Renewal Rate 93% (Q3 2022). Our renewal rates measure the percentage of software customers who renew their licenses or subscriptions at the end of the license or subscription periods.”
Net revenue retention (Software): 143% (Q3 2022) — “net retention rate was 143%, 105%, excluding Pinnacle 21”
Net revenue retention (Software): 139% (Q2 2022) — “net retention rate was 139% or 107% excluding Pinnacle 21”
Net revenue retention (Software): 130% (Q1 2022) — “net retention rate was 130%”
Retention rate: 92% (Q1 2022) — “Renewal Rate 92% (Q1 2022). Our renewal rates measure the percentage of software customers who renew their licenses or subscriptions at the end of the license or subscription periods.”
Net revenue retention (technology-driven services): 108% (FY2021) — “net revenue repeat rate (defined as the level of technology-driven services revenue...accounting for expansion and churn) of 108% for our technology-driven”
Retention rate (software): 92% (FY2021) — “aggregate renewal rate of 92% for our software customers from 2020 to 2021”
Retention rate (Software): 96% (Q4 2021) — “96% software renewal rate”
Retention rate: 87% (Q3 2021) — “Renewal Rate 87% for Q3 2021 based on software customers who renew licenses/subscriptions”
Retention rate (Software): 92% (Q1 2021) — “the aggregate renewal rate was 92%”
Net revenue retention (technology-enabled services): 116% (FY2020) — “net revenue repeat rate (defined as the level of technology-enabled services revenue...accounting for expansion and churn) of 116% for our technology-enabled services customers from 2019 to 2020”
Retention rate (software): 90% (FY2020) — “aggregate renewal rate of 90% for our software customers from 2019 to 2020”
Net revenue retention: 116% (FY 2020) — “the 116% net revenue repeat rate for the year”
Net revenue retention (Software): 105% (FY 2020) — “The full year net retention rate for software was 105%”
Retention rate (Software): 90% (FY 2020) — “Software aggregate renewal rate was 90% for the full year of 2020”
Net revenue retention (technology-enabled services): 110% (FY2019) — “net revenue repeat rate of 110% for our 770 technology-enabled services customers from 2018 to 2019”
Net revenue retention (Simcyp and Phoenix software): 106% (FY2019) — “net revenue retention rate of 106% for our 1,401 Simcyp and Phoenix software customers from 2018 to 2019”
Retention rate: 91% (Q3 2020) — “Renewal Rate 92% 96% 84%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.