Sotera Health Company
soterahealth.com ↗In their words
“Our NPS, we also do an NPS, Net Promoter Score, and that continues to perform very, very well. So I'd say we're very well situated, but it's a different dynamic, Casey, in that market.”
“I just saw some net promoter scores yesterday that were probably some of the highest I've seen in several years. So really, really proud of what that team's doing.”
“Net promoter score has been strong and employee survey results are good. So we're encouraged by what we're seeing on the Nelson side and hopeful that continues.”
NPS disclosures (10)
Our NPS, we also do an NPS, Net Promoter Score, and that continues to perform very, very well. So I'd say we're very well situated, but it's a different dynamic, Casey, in that market.
I just saw some net promoter scores yesterday that were probably some of the highest I've seen in several years. So really, really proud of what that team's doing.
Net promoter score has been strong and employee survey results are good. So we're encouraged by what we're seeing on the Nelson side and hopeful that continues.
And looking at the monthly NPS is good. So I feel good about what the team is doing.
As far as what we hear from customers, one of the things we really are obsessed with is quality and service, making sure our Net Promoter Scores, we continue to see improvements in stability in that area, which we're proud of.
As I've stated in the past, what I’m most proud of is the turnaround time, competitiveness that we've improved, as well as the customer SAT scores and the Net Promoter Scores that we continue to get strong results.
And I'm really pleased with the progress on our Net Promoter Score there as well as our just overall turnaround time. Ironically, I was just looking over the past week, we got our customer satisfaction scores back our annual survey for both Sterigenics…
As we've referenced, the Net Promoter Score in the overall turnaround times and service has been much better.
But most importantly, our customer feedback, the Net Promoter Score and turnaround time metrics are going in the right direction. So, we're really proud of what the team is doing there.
And that's what the team is doing a really nice job looking at our NPS scores and also our turnaround times, that's really where the team is focused right now on taking care of our customers and as that demand starts to ramp.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.