ALIGN TECHNOLOGY INC
aligntech.com ↗In their words
“When you look at our NPS scores of customers that use iTero, significantly higher customer satisfaction than ones that don't and try to use PVS impressions or something else, too.”
“As a result, we continue to see an increase in net promoter score or NPS with qualitative feedback from doctors showing that they appreciate Align for the support during this difficult time.”
“We also rolled out a recovery 360 program in EMEA with over 3700 Orthodonists enrolled resulting in a stronger partnership perception by our customers including an increase in our Net Promoter Score or NPS.”
NPS disclosures (4)
When you look at our NPS scores of customers that use iTero, significantly higher customer satisfaction than ones that don't and try to use PVS impressions or something else, too.
As a result, we continue to see an increase in net promoter score or NPS with qualitative feedback from doctors showing that they appreciate Align for the support during this difficult time.
We also rolled out a recovery 360 program in EMEA with over 3700 Orthodonists enrolled resulting in a stronger partnership perception by our customers including an increase in our Net Promoter Score or NPS.
Over the past two years we have made improvements in each of these areas and as a result, our key customer experience measure for success, our Net Promoter Score (NPS), has continued to rise.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.