PROCEPT BioRobotics Corp
In their words
“Our ability to also sustain surgeon retention rates above 90% quarter-to-quarter demonstrates the clear patient and surgeon benefits of our technology, which ultimately leads to increased utilization.”
“In the first quarter of 2023, surgeon retention rates were greater than 90%”
“As of December 2022, we surveyed our Net Promoter Score, and it was an impressive 92. We believe our Net Promoter Score is a direct reflection of our commitment to partnering with urologists, while also providing a high-quality product that delivers…”
Disclosed NPS over time
Every Net Promoter Score PROCEPT BioRobotics Corp has published, by date.
NPS disclosures (4)
…6 Strong Foundation for Continued Success Large & Underpenetrated Primary Market (BPH) Growing Brand Awareness Best in Class Net Promoter Score Superior Clinical Advantage (BPH) Strong Balance Sheet Pathway to Profitability Expansion into…
• maintained excellent Net Promoter Score in 2023 by providing best in class customer experience and brand loyalty • attained noteworthy increases in private payor coverage for Aquablation patients, with an estimated 95% of the US population having…
Commercial team 4x increase in manufacturing & cleanroom space 92 Net Promoter Score2 (1) United Healthcare announced positive coverage of Aquablation Therapy on April 1, 2023, with an effective date of June 1, 2023 (2) Results based on PRCT customer…
As of December 2022, we surveyed our Net Promoter Score, and it was an impressive 92. We believe our Net Promoter Score is a direct reflection of our commitment to partnering with urologists, while also providing a high-quality product that delivers…
Retention disclosures (2)
Retention rate (surgeons): 90% (Q4 2023) — “our ability to also sustain surgeon retention rates above 90% quarter-to-quarter demonstrates the clear patient and surgeon benefits of our technology, which ultimately leads to increased utilization.”
Retention rate (active surgeons): 90% (Q1 2023) — “In the first quarter of 2023, surgeon retention rates were greater than 90%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.