NPS Intelligence (beta)

Fortrea's Q2 2026 results show improvement in customer satisfaction metrics and Net Promoter Scores, suggesting progress in client relationships.

Our customer Net Promoter Score has improved steadily, reflecting ongoing progress in delivery and day-to-day client experience. Taken together, commercial traction, improving delivery and technology enablement, these actions are reinforcing one another.

Our Net Promoter Score which is how we track client satisfaction improved year-over-year. Now let me share some progress we have made under our operational excellence pillar.

We are pleased to report another sequential improvement in Net Promoter Scores in Q3, reflecting our ongoing focus on client satisfaction and operational excellence.

In an environment of global complex studies, this level of operational performance stands out and is reflected in our strong customer NPS scores.

Overall, our customer Net Promoter Scores have continued to trend up, meeting our Q1 target, with team expertise and project management noted as areas of strength.

I'm pleased to share that our NPS scores have significantly improved over the year. We believe that we're creating a better customer experience working with Fortrea Holdings Inc. as well as understanding additional improvements that we can make.

Since Fortrea spun out of our parent, our customer and net promoter scores, have improved, especially recently. We're getting external recognition too.