Thorne Healthtech, Inc.
In their words
“Our relentless focus on building a new model of health has resulted in a robust portfolio of science-driven products and high customer satisfaction, as demonstrated by our favorable Net Promoter Score (NPS) of 69 during the year ended December 31, 2022.”
“Our annual retention rate with these health professionals was 88% in 2022”
“Our relentless focus on building a new model of health has resulted in a robust portfolio of science-driven products and high customer satisfaction, as demonstrated by our favorable Net Promoter Score (NPS) of 69 during the year ended December 31, 2021.”
Disclosed NPS over time
Every Net Promoter Score Thorne Healthtech, Inc. has published, by date.
NPS disclosures (8)
Our relentless focus on building a new model of health has resulted in a robust portfolio of science-driven products and high customer satisfaction, as demonstrated by our favorable Net Promoter Score (NPS) of 69 during the year ended December 31, 2022.
Our relentless focus on building a new model of health has resulted in a robust portfolio of science-driven products and high customer satisfaction, as demonstrated by our favorable Net Promoter Score (NPS) of 69 during the year ended December 31, 2021.
…EBITDA(1) 7.6x LTV / CAC Ratio for direct-to-consumer (DTC) customers in 2020 Marketing / Brand Highlights 70 NPS 2021 Q1-Q3, Higher customer satisfaction and robust set of products Adjusted EBITDA is a non-GAAP measure; refer to the Appendix…
Our relentless focus on building a new model of health has resulted in a robust portfolio of science-driven products and high customer satisfaction, as demonstrated by our favorable Net Promoter Score (NPS) of 74 during the first six months of 2021.
Our relentless focus on building a new model of health has resulted in a robust portfolio of science-driven products and high customer satisfaction, as demonstrated by our favorable Net Promoter Score (NPS) of 74 during the first six months of 2021.
Our relentless focus on building a new model of health has resulted in a robust portfolio of science-driven products and high customer satisfaction, as demonstrated by our favorable Net Promoter Score (NPS) of 74 during the first six months of 2021.
Our relentless focus on building a new model of health has resulted in a robust portfolio of science-driven products and high customer satisfaction, as demonstrated by our favorable Net Promoter Score (NPS) of 78 during the first three months of 2021.
Our relentless focus on building a new model of health has resulted in a robust portfolio of science-driven products and high customer satisfaction, as demonstrated by our favorable Net Promoter Score (NPS) of 78 during the first three months of 2021.
Retention disclosures (6)
Retention rate (health professionals): 88% (FY2022) — “Our annual retention rate with these health professionals was 88% in 2022”
Retention rate (health professionals): 88% (2021) — “Our annual retention rate with these health professionals was 88% in 2021.”
Retention rate (healthcare professionals): 85.3% (full year 2020) — “in 2020, our annual retention rate of healthcare professionals was 85.3%, up from 74.1% in 2018”
Retention rate (DTC): 68% (full year 2020) — “strong annual DTC retention rate of 68% in 2020”
Retention rate (Health Professionals): 85.3% (FY2020) — “annual retention rate of health professionals was 85.3%, up from 74.1% in 2018”
Retention rate (DTC (Direct-to-Consumer)): 68% (FY2020) — “our strong annual DTC retention rate of 68% in 2020”
Lighthouse companies in Pharma, medtech & health distribution
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.